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Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (MW/W) jobs in United States
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SAP · 17 hours ago

Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (MW/W)

positionChicago, IL, US, 60606
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$121K/yr - $262K/yr
SAP is a global leader in enterprise application software, and they are seeking a Solution Customer Success Manager (S-CSM) for the Office of the CFO. In this role, you will act as a trusted advisor to customers, maximizing their lifetime value and driving the adoption of SAP solutions while managing renewals and expansions.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
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Growth Opportunities

Responsibilities

Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers
Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business
Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions
Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite
Mitigate churn: Manage renewals of SAP solutions/services
Support sales: Identify sales leads and assist in expansion and upsell efforts
Crisis management: Handle difficult customer situations and de-escalate crises
Drive renewals and expansions: Focus on subscription or perpetual license-based solutions

Qualification

Cloud software expertiseDomain expertiseSAP solutions knowledgeBusiness acumenRisk mitigationProject managementCustomer OrientationCommunication skillsProblem-solvingRelationship Building

Required

Executive presence: Strong relationship-building skills
Business acumen: Deep knowledge of business models, strategies, and processes
Problem-solving: Proven ability to handle complex issues with customer executives
Cloud software expertise: Experience with cloud software solutions and delivery models
Domain expertise: Expert level Finance domain expertise
Risk mitigation: Ability to apply risk-mitigation strategies
SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions
Technical understanding: Some technical knowledge to address customer issues
Educational background: Bachelor's degree or equivalent required
Software experience: Knowledge of SaaS, PaaS and IaaS processes
Project management: Strong program/project management and governance skills
Commercial skills: Good commercial/deal support skills
Communication skills: Excellent verbal and non-verbal communication skills
Renewals and expansions: Experience driving renewals, expansions, and up-sells

Preferred

Knowledge of Financial Solutions a plus

Benefits

SAP North America Benefits

Company

SAP

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SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
dateFounded in 1972
location
Walldorf, Baden-Wurttemberg, DEU
people-size10001+ employees
web-link
https://www.sap.com

Funding

Current Stage
Public Company
Total Funding
$1.3B
Key Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO

Leadership Team

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Christian Klein
CEO & Member of the Executive Board
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Sandi de Souza
Chief Financial Officer: Africa
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