Cantex · 20 hours ago
IT Field Support Technician
Round Rock, TX
Full-time
Onsite
Mid Level
4+ years expCantex Continuing Care Network is seeking an IT Field Support Technician to provide enterprise-level, onsite technical support across various locations in the Austin region. The role involves diagnosing and resolving technical issues, supporting mobile and desktop devices, and ensuring reliable technology operations for field and facility staff with a focus on travel between facilities.
Health CareHome Health CareRehabilitationWellness
Responsibilities
Travel to assigned Cantex offices and facilities to resolve issues that cannot be addressed remotely
Provide technical support for smartphones, tablets, laptops, desktops, and peripheral devices
Diagnose and troubleshoot hardware, software, and network issues
Support Windows-based systems, Active Directory, Azure AD, and Microsoft 365
Perform workstation setup, configuration, deployment, and application installation
Respond to user inquiries and identify root causes through targeted questioning
Track issues through full resolution in the ticketing system (ManageEngine)
Document all service activities accurately and completely
Escalate issues appropriately when additional expertise is required
Provide timely, professional communication to users regarding status and resolution
Complete scheduled preventative maintenance tasks
Create and maintain knowledge base articles
Assist with IT projects such as equipment refreshes, infrastructure upgrades, and facility expansions
Attend Elysian and TheraCare regional meetings to assess needs and provide follow-up plans
Maintain positive, professional relationships with facility staff and corporate personnel
Adhere to all Cantex policies, procedures, and safety standards
Participate in after-hours/on-call rotation as required
Qualification
Required
Minimum 4 years of IT field support, desktop support, or help desk experience
Ability to travel daily between facilities (100% travel role)
Hands‑on experience with Windows 11, Active Directory, Azure AD, and Microsoft 365
Experience supporting mobile devices, Android tablets, laptops, desktops, and printers
Proficiency with remote support tools and ticketing systems (ManageEngine preferred)
Strong troubleshooting skills across hardware, software, and network environments
Ability to work independently while representing the IT department professionally onsite
Ability to participate in an after‑hours/on‑call rotation for outages or urgent issues
Strong communication skills with the ability to provide clear written and verbal instructions
Ability to comply with all Cantex health and safety protocols
Benefits
Comprehensive medical, dental, and vision coverage
Additional supplemental benefits (life insurance, disability, accident, etc.)
401(k) with company match
Generous paid time off (Vacation/Sick/Holiday) for full‑time positions
Career growth and advancement opportunities
Mileage reimbursement and support for field‑based work
Many more perks and benefits
Company
Cantex
Cantex Continuing Care Network represents a unified, seamless pathway of compassionate care and medical excellence, aimed at complete recovery beginning the moment a patient is released from the hospital.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Robin Underhill
CEO
Greg Sanchez
Chief Financial Officer
Recent News
Business Wire
2025-11-18
Company data provided by crunchbase