Biller Genie · 19 hours ago
Tech Support Specialist
Orlando, FL
Full-time
Onsite
New Grad, Entry LevelBiller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. The Technical Support Specialist role involves ensuring effective communication and timely resolution of customer inquiries, providing excellent customer service, and collaborating with support teams for efficient workflow.
AccountingFinancial ServicesFinTechPayments
No H1B
Responsibilities
Customer Interaction: Answer incoming calls and chats from customers in a professional and friendly manner, providing excellent customer service at all times. Engage in active listening to understand customer inquiries and gather relevant information
Triage Assessment: Assess customer inquiries and determine the appropriate support team or department to handle their specific needs. Prioritize urgent inquiries and escalate them promptly to ensure timely resolution
Information Gathering: Collect and document accurate and detailed information about customer inquiries, including contact details, issue descriptions, and any relevant data required for the support team to provide effective assistance
Effective Communication: Communicate customer inquiries effectively and efficiently to the appropriate support team or department, ensuring all necessary details are provided for a smooth handoff. Collaborate with team members to ensure seamless transitions and efficient workflow
Documentation: Maintain accurate and up-to-date records of customer interactions, inquiries, and resolutions in the company's ticketing or CRM system. Ensure that all relevant information is properly documented for future reference and analysis
Customer Follow-Up: Follow up with customers as necessary to ensure customer satisfaction and verify the successful resolution of their inquiries. Provide updates and feedback to customers regarding the status of their inquiries when appropriate
Continuous Improvement: Identify trends or patterns in customer inquiries and provide feedback to management or relevant teams for process improvements. Share insights and suggestions to enhance customer support processes and tools to increase efficiency and customer satisfaction
Qualification
Required
High school diploma or equivalent; additional certifications or relevant education is a plus
Proven experience in a customer service role, preferably in a phone and chat support environment
Excellent verbal and written communication skills, with a strong command of the English language
Active listening skills and the ability to empathize with customers while maintaining a calm and professional demeanor
Strong problem-solving skills and the ability to think quickly and adapt to changing situations
Ability to multitask and work efficiently in a fast-paced environment
Strong attention to detail and accuracy in documenting customer interactions and information
Benefits
Comprehensive Medical, Dental, and Vision Plans
401k with up to 4% Company Match
Flexible Open Paid Time Off (PTO) Policy
Company
Biller Genie
Biller Genie automates accounts receivable processes by handling invoice delivery, reminders, payment collection, and reconciliation.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33.87MKey Investors
Radian CapitalHenry Helgeson
2026-01-07Series B· $22.37M
2025-05-19Seed· $2M
2022-10-19Series A· $5M
Leadership Team
Garima Shah
President
Recent News
2026-01-13
thesaasnews.com
2026-01-12
2026-01-11
Company data provided by crunchbase