BAE Systems · 1 day ago
Help Desk Anst Sr
Washington District Of Columbia
Full-time
Onsite
Mid, Senior Level
$83K/yr - $141K/yr
5+ years expBAE Systems is an international defense, aerospace and security company seeking a Help Desk Lead to provide support for government customers. The role involves managing a team of technicians to deliver technical support to over 3,200 users and requires onsite presence in downtown Washington, DC.
AerospaceManufacturingMilitaryNational SecurityNavigation
No H1B
U.S. Citizen Only
Responsibilities
Overall management support and coordination for Help Desk support for Tier levels I/II/III
Lead a team of technicians providing broad-based technical support to end-users of networks, systems, and related services
Provide support to a customer base of over 3,200 users in a high-profile environment
Qualification
Required
Information Technology Infrastructure Library V4 (ITIL 4) certification
Minimum of 5-8 years' overall experience with increasing responsibilities in information systems management
3-5 years supervisory experience
A bachelor's degree in computer science, Engineering, Information Systems, Business, or other relevant discipline or related field
Industry specific certification such as CompTIA A+ certification, Microsoft Certified Solutions Expert (MCSE), Help Desk Institute (HDI) certification, or equivalent
Working knowledge of ServiceNow
Experience in a quality assurance environment that includes, at a minimum, knowledge of: customer satisfaction tracking; user complaint and monitoring programs; and quality control programs
Excellent written and verbal communication skills, including experience in presenting material to senior Government officials
Proven experience with manpower utilization, training, problem resolution, and employee relations (including teaming partners or sub-Contractors)
Company
BAE Systems
BAE Systems is an aerospace, defence, and information security company that provides advanced and technology-led solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$142.27MKey Investors
Scottish EnterpriseU.S. Department of DefenseU.S. Department of Commerce
2025-06-19Grant· $12.43M
2024-09-18Grant· $9.6M
2023-12-11Grant· $35M
Leadership Team
Mary Haigh
Chief Information Security Officer
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-02-06
legacy.thefly.com
2026-02-05
Company data provided by crunchbase