ServiceNow · 18 hours ago
Senior Staff Outbund Product Manager - Enterprise Search Integrations
1400 Terra Bella Ave, Mountain View , California , United States
Full-time
Onsite
Senior Level, Lead/Staff
$191K/yr - $334K/yr
10+ years expServiceNow is making the world of work, work better for people. As a Senior Staff Product Manager, you will be responsible for the market success of the content integrations portfolio, shaping the narrative and driving adoption and growth.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop deep customer and market understanding: segment needs, competitive landscape, and the real-world constraints of deploying integrations in large enterprises (security, governance, admin workflows, change management)
Help with defining and testing “GA readiness” for integrations: packaging, documentation, deployment guides, support escalation paths, and operational playbooks
Lead adoption efforts for new connectors and major integration capabilities, including announcements, release notes, demo assets, and internal enablement
Lead early access programs to gather feedback and validate new product capabilities
Serve as a primary advocate for the Voice of the Customer (VoC) within product, engineering, and leadership teams
Enable Sales/SE/CS/Support with talk tracks, discovery questions, ROI narratives, competitive objections, implementation checklists, and troubleshooting guides
Define and drive adoption and success metrics for integrations
Bring field insights into product planning: translate voice-of-customer and deployment learnings into prioritized requirements and crisp acceptance criteria for inbound PMs
Manage community engagement and create content that drives interest and success
Qualification
Required
10+ years in Product Management, Product Marketing, Solutions, or a hybrid PM/PMM role—ideally with enterprise SaaS and platform/integration products
Demonstrated experience shipping and scaling integrations/connectors, platform ecosystems, or developer/admin-facing features
Strong understanding of enterprise deployment realities: SSO/OAuth/SAML, permissions and ACLs, data governance, security reviews, compliance, and admin UX
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Ability to craft crisp narratives and practical enablement: you can write the pitch, build the deck, and equip teams to win
Comfort working cross-functionally with Sales, SE, CS, Support, Marketing, Partnerships, and Security/Legal
Analytical approach to adoption: you define metrics, instrument success, and make data-informed recommendations
Excellent written and verbal communication; ability to simplify complexity without losing technical truth
Strong sense of accountability, with the ability to influence, lead, and execute effectively
Action-oriented mindset and motivation to deliver impactful outcomes
Benefits
Health plans
Flexible spending accounts
401(k) Plan with company match
ESPP
Matching donations
Flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
William McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Morningstar.com
2026-02-09
2026-02-09
Company data provided by crunchbase