JD.COM · 1 day ago
Middle Mile Operations
Fontana
Full-time
Onsite
Mid, Senior Level
$75K/yr - $90K/yr
5+ years expJD Logistics (US) Inc. is seeking an experienced Middle Mile Operations to lead and optimize our middle mile transportation operations. This role is responsible for managing end-to-end transportation processes across Drayage, FTL/LTL linehaul, and freight forwarding operations, overseeing a fleet of company-owned vehicles and an external carrier network.
Telecom & CommunicationsRetailMarketplaceE-CommerceLogisticsInternet
Responsibilities
Develop and execute transportation strategies aligned with corporate objectives, business growth, and market trends for Drayage, Middle Mile (FTL/LTL), and freight operations
Optimize end-to-end linehaul processes including port container drayage, warehouse-to-warehouse trunk routes, cargo consolidation/sorting, and final mile coordination
Design and refine route networks to maximize load efficiency, minimize empty miles and container returns, and reduce per-unit transportation costs
Lead TMS (Transportation Management System) implementation and process digitization initiatives to enhance planning accuracy and operational visibility
Manage and optimize the company-owned vehicle fleet while strategically supplementing capacity through external carrier partnerships
Source, evaluate, and onboard qualified carriers; negotiate competitive rates and service agreements through structured RFP/RFQ processes
Establish and maintain carrier performance scorecards covering on-time delivery, cargo safety, cost efficiency, and compliance metrics
Monitor DOT/FMCSA compliance requirements for both internal fleet and contracted carriers; ensure all safety and regulatory standards are met
Monitor real-time transportation KPIs including cost per shipment, on-time rate, load factor, profit/loss by lane, and fleet utilization
Build risk alert frameworks and escalation protocols to proactively identify and resolve operational anomalies (delays, capacity shortages, damage claims)
Analyze operational data to identify cost-saving opportunities; develop and execute annual financial operating plans with clear P&L accountability
Prepare regular operations reports and executive dashboards; present performance insights and improvement recommendations to senior leadership
Serve as the primary transportation operations contact for key accounts, managing SLA compliance, service reviews, and escalation resolution
Collaborate with Sales, Warehouse Operations, Customs Brokerage, and Customer Service teams to ensure seamless end-to-end supply chain execution
Manage complaint/claims resolution processes; drive root cause analysis and implement corrective actions to continuously improve client satisfaction
Support RFP response development and client presentations with operational data, capacity planning, and competitive pricing insights
Qualification
Required
Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field
5+ years of progressive experience in transportation/logistics operations, with at least 2 years in a supervisory or managerial capacity
Bilingual fluency in Mandarin Chinese and English (spoken and written) is required for coordination with HQ and cross-border operations
Demonstrated experience managing carrier relationships, rate negotiations, and RFP/RFQ processes
Proven ability to develop and execute annual financial/operating plans with P&L oversight
Proficiency with TMS platforms, Microsoft Office Suite (Excel at advanced level), and data analysis/reporting tools
Excellent organizational, analytical, and problem-solving skills with a track record of driving process improvement
Preferred
Experience with port operations and container drayage at LA/LB ports
Background in e-commerce logistics, 3PL/4PL operations, or working with major retail/e-commerce accounts (Amazon, Wayfair, etc.)
Experience with TMS implementation or transportation digitization projects
Knowledge of DOT/FMCSA regulations and transportation compliance requirements
Familiarity with Power BI, Tableau, or similar BI tools for operational analytics
Benefits
Health insurance
Performance bonuses
Company
JD.COM
JD.com is an internet company and online consumer electronics retailer in China.
10001+ employees
H1B Sponsorship
JD.COM has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2022 (5)
2021 (18)
2020 (13)
Funding
Current Stage
Public CompanyTotal Funding
$6.83BKey Investors
GoogleAlwaleed Bin Talal,Kingdom Holding CompanyDST Global
2024-05-21Post Ipo Debt· $2B
2021-12-28Post Ipo Debt· $2B
2020-10-12Post Ipo Equity
Leadership Team
Sandy Xu
Chief Executive Officer and Executive Director
Sidney Huang
CFO
Recent News
2026-02-09
2026-02-07
Yahoo Finance
2026-02-05
Company data provided by crunchbase