Indiana University Health · 1 day ago
Specialist-Information Services Intermediate
Indianapolis, IN
Full-time
Onsite
Entry, Mid Level
2+ years expIndiana University Health is seeking individuals to join their Informatics & Information Services leadership team as a Specialist-Information Services Intermediate. This role is responsible for delivering high-quality desktop and end-user support, ensuring exceptional user experiences and consistent service delivery.
EducationHealthcareHospitalHealth Care
Responsibilities
Provide first ‑ level and intermediate desktop and end ‑ user support via phone, in person, and ticketing systems
Assess incoming requests, resolve issues efficiently, or escalate appropriately to ensure timely resolution
Deliver excellent customer service while managing a high volume of tickets and competing priorities
Troubleshoot hardware, software, operating systems, printers, and peripheral devices
Support system operations including monitoring, basic initialization, job scheduling, and backup processes
Identify trends and recurring issues; proactively initiate problem ‑ management activities
Document issues, resolutions, and processes clearly and accurately
Collaborate closely with teammates and other IS groups to ensure service continuity
Provide guidance and informal mentoring to peers as appropriate
Maintain compliance with service level agreements (SLAs) and operational standards
Qualification
Required
2–4 years of experience in a Service Desk, Desktop Support, or similar role
Previous phone ‑ based technical support experience required
Understanding of core Information Services concepts
Results ‑ driven with perseverance through complex troubleshooting scenarios
Preferred
Foundational IT knowledge (A+ certification preferred)
Experience in high ‑ volume or structured support environments strongly preferred
Exposure to Network Operations Center (NOC) or enterprise IT environments is a plus
Company
Indiana University Health
Indiana University Health is an academic medical center and comprehensive healthcare system. It is a sub-organization of Indiana University Bloomington.
10001+ employees
H1B Sponsorship
Indiana University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (25)
2023 (15)
2022 (23)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.19MKey Investors
Ball Brothers FoundationHealth Resources and Services Administration
2024-11-02Grant· $0.01M
2023-07-21Grant· $1.17M
Leadership Team
Jennifer Alvey
Senior Vice President and Chief Financial Officer
Kelly Whitaker
Program Manager (Supporting SVP/CFO)
Recent News
Inside INdiana Business
2025-12-18
Inside INdiana Business
2025-10-09
2025-09-22
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