SAP · 8 hours ago
Solution Customer Success Manager (S-CSM) for SAP Office of the CFO (oCFO) Finance (MW/W)
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$121K/yr - $262K/yrSAP is a leading company that helps the world run better by providing innovative software solutions. They are seeking a Solution Customer Success Manager to build executive relationships, maximize customer lifetime value, and drive the adoption of SAP oCFO solutions while managing renewals and expansions.
AnalyticsBusiness IntelligenceBusiness Process Automation (BPA)ComputerData ManagementFinanceSoftware
Responsibilities
Act as a trusted advisor: Build deep executive relationships and earn trusted advisor status with customers
Maximize customer lifetime value: Deliver solution area expertise to customer executives and their line of business
Accelerate value delivery: Drive rapid adoption and consumption of SAP oCFO solutions
Identify new opportunities: Leverage new or expanded SAP solutions, including the upcoming SAP Cloud Business Suite
Mitigate churn: Manage renewals of SAP solutions/services
Support sales: Identify sales leads and assist in expansion and upsell efforts
Crisis management: Handle difficult customer situations and de-escalate crises
Drive renewals and expansions: Focus on subscription or perpetual license-based solutions
Qualification
Required
Executive presence: Strong relationship-building skills
Business acumen: Deep knowledge of business models, strategies, and processes
Problem-solving: Proven ability to handle complex issues with customer executives
Cloud software expertise: Experience with cloud software solutions and delivery models
Domain expertise: Expert level Finance domain expertise
Risk mitigation: Ability to apply risk-mitigation strategies
SAP solutions knowledge: Understanding of SAP oCFO solutions and related business processes enabled by such solutions
Technical understanding: Some technical knowledge to address customer issues
Educational background: Bachelor's degree or equivalent required
Software experience: Knowledge of SaaS, PaaS and IaaS processes
Project management: Strong program/project management and governance skills
Commercial skills: Good commercial/deal support skills
Communication skills: Excellent verbal and non-verbal communication skills
Renewals and expansions: Experience driving renewals, expansions, and up-sells
Preferred
Knowledge of Financial Solutions a plus
Benefits
SAP North America Benefits
Company
SAP
SAP provides enterprise application software to various industries, including consumer, discrete manufacturing, public services.
Founded in 1972
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.3BKey Investors
Elliott Management Corp.
2019-04-24Post Ipo Equity· $1.3B
2015-06-01Grant· $1.37M
1998-08-03IPO
Leadership Team
Christian Klein
CEO & Member of the Executive Board
Sandi de Souza
Chief Financial Officer: Africa
Recent News
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MIT Technology Review
2026-02-06
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