Chase · 9 hours ago
Product Operations Change Management - Senior Associate
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
Mid Level
4+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Senior Associate in Product Operations will help mature and enhance a change management function, partnering with change owners to translate business priorities into integrated change strategies that promote sustained adoption and improve the overall product operating model.
BankingFinancial Services
No H1B
Responsibilities
Support the planning, prioritization, piloting, scaling, and measurement of changes that impact the Product, Experience & Technology (PXT) community to drive sustained adoption and an effective pace of change
Maintain a transparent view of the PXT change agenda by managing a change calendar and backlog
Collaborate cross-functionally to deliver large-scale changes through the end-to-end change management lifecycle:
Define and scope change initiatives, identify key stakeholders, and establish clear success metrics
Develop planning artifacts (project plans, impact assessments, communications and training plans) to enable thoughtful execution
Document audience personas and change impacts to inform recommendations on timing and rollout approaches
Facilitate retrospectives and reinforce changes as needed to ensure sustainment
Gather stakeholder feedback and sentiment throughout the lifecycle to inform adjustments and improve adoption
Deliver regular status updates to sponsors, project teams, and key stakeholders
Define, monitor, and report on success metrics and employee sentiment to ensure disciplined, intentional management of change impacts with measurable outcomes
Identify opportunities to enhance the change management process based on ongoing monitoring and feedback
Qualification
Required
Bachelor's degree
4+ years of relevant experience in Change Management, Project Management, Process Design, Consulting, Strategy, Transformation, Product, or Business Management roles
Highly motivated self-starter with excellent time management / prioritization skills
Strong written / verbal communication skills
Adept at forging strong internal relationships across a broad range of functions
Self-motivated and able to work independently
Ability to execute and identify enhancement opportunities across E2E processes
Excellent attention to detail, program / project management and organizational skills
Comfortable navigating matrixed environment
Strong analytical and logical problem solving skills
Preferred
Prosci change management certification and/or demonstrated change management experience preferred
Product operating model and / or large-scale transformation experience preferred
Familiarity with Agile principles and Product Management preferred
Monday.com experience preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
Company data provided by crunchbase