Medtronic · 7 hours ago
Vendor Management Program Manager - IT and Managed Services
Boston, Massachusetts, United States of America
Full-time
Onsite
Senior Level
$133K/yr - $199K/yr
5+ years expMedtronic is a leader in global healthcare technology, dedicated to addressing challenging health problems through innovative solutions. The Vendor Management Program Manager will ensure operational excellence and continuous improvement from third-party technology service providers, managing contracts and supplier relationships to optimize performance and value creation.
Artificial Intelligence (AI)BiotechnologyHealth CareHealth DiagnosticsMedical Device
Responsibilities
Works with the Senior Director and other Program Managers to execute the VMO strategy for Global IT’s services suppliers. Delivers against annual cost and quality goals, holding our vendors accountable for contractual performance while maintaining positive, cooperative relationships
Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together
Understands the details of the assigned MSP and BPO contracts & SOWs, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers
Works with Tech Sourcing to enforce our preferred partner strategy, ensuring we receive the benefits from supplier consolidation – rewarding those IT partners who demonstrate ongoing operational and financial excellence. Able to leverage this program and these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by our suppliers
Deliver measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores
Deliver measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency
Qualification
Required
Bachelor's degree
5+ years of experience with a bachelor's degree or 3+ years of experience with an advanced degree
Preferred
Bachelor's or advanced degree in a relevant technical or business discipline
5+ years working in some combination of IT operations, procurement, or vendor management, where managing contractual performance and influencing supplier outcomes were core components of the position
5+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Accenture, KPMG, IBM, Cognizant, TCS, HCL, etc
Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable for defined standards of performance
Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas
Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution
Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo
Experience working with IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position
Experience working with multinational firms, customers, and/or leadership teams; able to communicate and influence people, across cultures and time zones
Strong written, verbal, and interpersonal communication skills, specifically as it relates to working with internal and external teams to maintain effective relationships and long-term partnerships
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
10001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (349)
2024 (387)
2023 (291)
2022 (310)
2021 (300)
2020 (261)
Funding
Current Stage
Public CompanyTotal Funding
$18.17BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2025-09-15Post Ipo Debt· $1.76B
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Linnea Burman
SVP & President, Neurovascular
Recent News
2026-02-07
Labiotech UG
2026-02-07
Company data provided by crunchbase