The City University of New York · 16 hours ago
University Reconnect Financial Aid Specialist, Office of Student Financial Assistance
New York, NY
Full-time
Hybrid
Mid Level
$68K/yr - $68K/yr
4+ years expThe City University of New York (CUNY) is seeking a Reconnect Financial Aid Specialist for its Office of Student Financial Assistance. This role involves providing operational and administrative guidance to CUNY campus financial aid offices, ensuring compliance with regulations, and supporting financial aid processing for the Reconnect program.
Higher Education
Responsibilities
Serve as a primary point of contact and functional subject matter expert for CUNY colleges on routine financial aid processing questions, providing guidance in accordance with established policies and procedures related to Reconnect program
Provide programmatic support for the Reconnect and New York State Opportunity Programs, including maintaining tracking, documentation requirements, and facilitating communications with campus financial aid offices
Review financial aid data in CUNYfirst to identify discrepancies and provide expert support in resolving inconsistencies, escalating complex or systemic issues, as appropriate
Update and maintain accurate biographical and demographic data for Federal Work-Study students in Workday, CUNY's new enterprise resource planning (ERP) system
Monitor updates to federal, state, and city financial aid regulations, and assist in interpretation and communicating changes to campus staff, as directed
Respond to inquiries from campus financial aid offices regarding student financial aid system issues, serving as an initial escalation point and referring complex matters to senior staff or management, as needed
Conduct training activities by preparing materials, supporting workshops, and working with campus staff to reinforce proper system usage and compliance
Provide administrative and functional support for financial aid system updates, including assisting with testing, validation, and documentation of system changes
Work collaboratively with OSFA staff and other Central Office units, including Enrollment Management, Office of Applied Research, Evaluation, and Data Analytics (OAREDA), and the University Budget Office, to support effective financial aid operations
Assist in the preparation and delivery of informational workshops related to financial aid programs and application processes
Participate in special projects and perform related duties as assigned
Qualification
Required
Bachelor's degree and four years' related experience required
Preferred
Experience working in a financial aid office or higher education administrative environment
Working knowledge of federal and state student financial aid programs, regulations, and operational processes
Familiarity with PeopleSoft Campus Solutions or similar student information systems, and/or financial aid systems
Strong organizational and time management skills, with the ability to manage multiple priorities and meet competing deadlines independently
Excellent written, verbal, and presentation skills, with the ability to communicate effectively with stakeholders at all levels of the University
Ability to work collaboratively as part of a team in a fast-paced environment
Proficiency with Microsoft Word, Excel, Microsoft Office 365 collaboration tools; ability to learn and apply additional new software and technologies, as needed
High level of professionalism, discretion, and demonstrated commitment to confidentiality and supporting student services
Benefits
CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development.
We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off.
Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.
Company
The City University of New York
The City University of New York is the nation’s largest urban public university, a transformative engine of social mobility that is a critical component of the lifeblood of New York City.
10001+ employees
H1B Sponsorship
The City University of New York has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (5)
2022 (5)
2021 (2)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Allison Griffin
Partnership Specialist, CUNY Service Corps
Doriane Gloria
Sr. Vice Chancellor and Chief Human Resources Officer
Recent News
Crain's New York Business
2025-09-12
2025-09-12
Crain's New York Business
2025-08-27
Company data provided by crunchbase