KLA Laboratories, Inc. · 10 hours ago
Service and Monitoring Technician
TECHNICAL CENTER - DEARBORN, MI 48120
Full-time
Onsite
Entry Level
2+ years expKLA Laboratories, Inc. is dedicated to delivering world-class communications solutions. The Service and Monitoring Technician is an entry level support position responsible for monitoring and maintenance services for customer network and mobility systems, including troubleshooting and preventative maintenance.
ComputerInformation TechnologyVirtual Reality
Responsibilities
Monitor dashboards related to network, server, workstation, DAS, and related systems for new and existing clients
Triage customer issues with their support and service vendors like internet service providers, software, or hardware vendors
Perform password resets, updates, troubleshooting and regular maintenance for customers
Train clients, internal or external, as end users of software and system
Assist technicians in maintaining software and hardware inventories in storage facilities as well as inventory softwares
Collaborate and assist the Monitoring and Maintenance Coordinator with the maintenance and troubleshooting of monitoring hardware
Perform remote troubleshooting for all alarms on monitored customer systems
Act as a first responder and owner of customer communication related to technical inquiries for all technical departments within KLA
Manage alarm/ticket queues, escalate and assist in prioritizing client issues based on priority
Ensure timely updates and resolutions to incident tickets
Document all findings related to troubleshooting, triage, and any testing performed on client systems
Resolve and close active queue of tickets
Perform annual health surveys of client DAS systems
Assist in creating, managing, and maintaining technical processes and troubleshooting documentation
Qualification
Required
Collaboration Skills
Customer/Client Focus
Technical Capacity
Teamwork orientation
Associates degree in Computer Science, Information Technology, Engineering, or other computer-related field
Preferred
Two years' experience in client/server environment preferred
Company
KLA Laboratories, Inc.
KLA Laboratories is an information technology company specializing in wireless systems and a/v system solutions
201-500 employees
Funding
Current Stage
Growth StageRecent News
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