AESC US · 9 hours ago
IT Operations Specialist
Murfreesboro, TN
Full-time
Onsite
Mid Level
3+ years expAESC US is a global leader in the development and manufacturing of high-performance batteries for electric vehicles and energy storage systems. The IT Operations Specialist is responsible for providing stable day-to-day IT operations support for end-user services and core IT platforms, ensuring continuity of IT services and operational effectiveness.
Mechanical Or Industrial Engineering
No H1B
Responsibilities
Provide on-site IT support for end users, including hardware, printers, and workplace IT services
Act as a local escalation point for complex Helpdesk and desktop support issues
Support printer operations, troubleshooting, and vendor coordination
Perform day-to-day operational tasks for Microsoft 365 (user provisioning, access changes, basic troubleshooting)
Support Active Directory account administration under established policies and procedures
Assist with license management and user lifecycle processes
Perform operational support tasks for privileged access management tools (e.g. PAM360), including account onboarding and routine maintenance
Follow documented security procedures and escalate exceptions to IT leadership
Support ServiceDesk Plus (SD+) for ticket handling, categorization, and operational reporting
Ensure tickets are handled according to SLAs and internal processes
Assist in documenting procedures, runbooks, and operational workflows
Work under the guidance of senior IT leadership and external partners for advanced system changes
Escalate system-level issues appropriately; does not independently design or implement infrastructure changes
Support audits, access reviews, and compliance-related activities as requested
Qualification
Required
3+ years of experience in IT support, Helpdesk, or IT operations roles
Hands-on experience with Microsoft 365 user administration
Hands-on experience with Active Directory (basic administration)
Hands-on experience with ITSM tools (e.g. ServiceDesk Plus or similar)
Strong troubleshooting and customer service mindset
Comfortable working in an on-site manufacturing environment
Ability to follow documented procedures and escalation processes
Benefits
Comprehensive compensation packages including a competitive salary and a rewarding bonus program.
An inclusive and diverse work environment that fosters and encourages professional and personal development.
Highly automated, clean, safe, and temperature-controlled production environment
Medical, Dental and Vision Insurance
HSA and Flexible Spending Accounts
401K with company match
Life Insurance (Company paid and additional voluntary life available)
Paid Vacation and 14 Paid Holidays
Short term and long-term disability coverage (Company Paid)
Tuition reimbursement
Company
AESC US
AESC, founded in Japan in 2007, is a global leader in the development and manufacturing of high-performance batteries for zero-emission electric vehicles and energy storage systems.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase