RhodeWay Financial · 11 hours ago
IT Help Desk Technician
Rhode Island, United States
Full-time
Onsite
New Grad, Entry Level
0+ years expRhodeway Financial is a forward-thinking company dedicated to providing exceptional service and innovative solutions to clients. As an IT Help Desk Technician, you will be the first point of contact for clients seeking technical assistance, ensuring customer success by providing timely and effective solutions to IT-related issues.
Financial Services
Responsibilities
Provide first-level technical support to clients via phone, email, or in-person
Diagnose and resolve technical hardware and software issues
Assist with the installation, configuration, and maintenance of computer systems and applications
Ensure information security and cybersecurity protocols are followed
Document and track customer issues and resolutions in a ticketing system
Collaborate with other IT team members to improve support processes and customer satisfaction
Qualification
Required
Experience in a help desk or IT support role (0-5 years)
Strong customer service and communication skills
Basic understanding of information security and cybersecurity principles
Ability to troubleshoot and resolve technical issues efficiently
Familiarity with various operating systems and software applications
High school diploma or equivalent; additional technical certifications are a plus
Proven experience as an IT Help Desk Technician or similar role
Strong problem-solving skills and attention to detail
Ability to work independently and as part of a team
Benefits
Opportunities for professional development
Career advancement
Competitive compensation and benefits
Company
RhodeWay Financial
RhodeWay Financial was founded in 2022 as a grant funded nonprofit organization dedicated to providing pro bono financial planning and financial literacy opportunities to underserved populations in Rhode Island.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase