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Del Toro Insurance · 9 hours ago

Information Technology Support Manager

Miami-FTL Area

Full-time

Onsite

Mid, Senior Level

Del Toro Insurance is looking for an Information Technology Support Manager to lead project initiatives and align them with business strategies. The role involves managing stakeholders, overseeing technical aspects, and ensuring compliance with regulatory standards while fostering team leadership and continuous improvement.

BankingFinancial ServicesInsurance

Hiring Manager

Christopher silva

Responsibilities

Owns overall project accountability (scope, timeline, success metrics)

Aligns the project with business strategy and IT roadmap

Sets governance structure, decision-making process, and escalation paths

Sponsors or co-sponsors major initiatives

Acts as the bridge between business users, executives, vendors, and IT teams

Manages expectations, priorities, and trade-offs

Communicates status, risks, and outcomes in business-friendly terms

Negotiates resources and timelines

Defines project scope, milestones, and deliverables

Allocates people, budget, tools, and infrastructure

Balances project work with operational (“keep the lights on”) responsibilities

Ensures the right skills are assigned at the right time

Provides architectural and technical direction (even if not hands-on)

Reviews designs, integrations, and technology choices

Ensures solutions follow standards, security, and compliance requirements

Validates that the technical solution meets business needs

Identifies project risks early and puts mitigation plans in place

Resolves blockers and escalates when needed

Controls scope creep through formal change management

Ensures continuity and minimal operational disruption

Leads internal teams, contractors, and vendors

Removes obstacles so teams can deliver

Coaches project leads, engineers, and analysts

Encourages accountability, collaboration, and quality

Selects and manages vendors or system integrators

Oversees contracts, SLAs, and deliverables

Ensures vendors meet quality, security, and timeline expectations

Manages cost control and contract changes

Ensures testing, validation, and acceptance criteria are met

Confirms readiness for go-live (training, documentation, support)

Oversees deployment and transition to operations

Measures post-implementation success and lessons learned

Ensures projects meet regulatory, security, and data protection standards

Works with InfoSec, Legal, and Audit teams

Approves access controls, data handling, and system hardening

Captures lessons learned to improve future projects

Refines IT processes, standards, and tools

Feeds project outcomes back into long-term IT strategy

Qualification

Stakeholder ManagementTechnical OversightProject ManagementRisk ManagementVendor ManagementQuality AssuranceCompliance KnowledgeTeam Leadership

Required