Front · 3 hours ago
Solutions Engineer
San Francisco, CA
Full-time
Hybrid
Mid, Senior Level
4+ years expFront is the leading AI-powered customer service platform built for collaboration. They are looking for a Solutions Engineer to develop technical product expertise and implement creative product solutions that connect with third-party applications. The role involves collaborating with Account Executives and internal stakeholders to drive successful outcomes for clients.
CollaborationCRMCustomer ServiceSaaSUnified Communications
Responsibilities
Partner with Account Executives to engage with our top prospects and ensure they maximize the value they’re receiving from Front, aiming to close new business deals
Work with customers to understand and validate technical requirements
Customize and deliver product demonstrations that are focused on highlighting the unique value and benefits tailored to the client’s specific needs
Act as the technical project manager for pilot projects, ensuring they meet client expectations
Collaborate with product teams to influence the development of new features based on customer feedback
Pitch and implement AI-powered customer service solutions, leading hands-on proofs of concept (POCs) that validate value, performance, and real-world impact for prospective customers
Understand Front’s API inside and out so you can come up with creative solutions and confidently guide customers through them
Qualification
Required
4-7 years of solutions engineering or architecture, preferably at a SaaS company with complex workflow automation products or customer support platforms
Proven success in partnering with sales teams, preferably in an enterprise SaaS capacity
Experience working with or integrating AI-powered features and the ability to explain their value and limitations clearly to both technical and non-technical audiences
Strong understanding of software design principles
Benefits
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Company
Front
Front is a communication hub for building strong customer relationships on digital channels.
201-500 employees
H1B Sponsorship
Front has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$203.6MKey Investors
Battery Ventures,Salesforce VenturesEric Yuan,Frederic Kerrest,Jared Smith,Jay Simons,Michael Cannon-Brookes,Ryan SmithSequoia Capital
2022-06-28Series D· $65M
2020-01-22Series C· $59M
2018-01-24Series B· $66.5M
Leadership Team
Dan O'Connell
Chief Executive Officer
Laurent Perrin
CTO & Co-founder
Recent News
FundersClub
2026-01-21
vcnewsdaily.com
2025-12-12
Company data provided by crunchbase