IOC Company LLC · 1 day ago
IT Specialist
Edinburg, TX
Full-time
Onsite
Senior Level
5+ years expIOC Company, L.L.C. has built its services on a foundation of safety, quality, and productivity for nearly two decades. They are seeking an IT Specialist to provide technical support, manage user accounts, and assist with systems and application support while ensuring adherence to company policies and security standards.
ConstructionCivil EngineeringInfrastructure
Responsibilities
Provide Tier-1 and Tier-2 technical support for IOC employees
Troubleshoot hardware, software, and connectivity issues in person and remotely
Support desktops, laptops, mobile devices, and peripherals
Configure and troubleshoot printers and multifunction devices
Maintain accurate ticket documentation and timely resolution of support requests
Deliver professional, courteous, and responsive customer service
Create, modify, and disable user accounts under established procedures for: Microsoft 365 (O365), Viewpoint Vista, HCSS applications, QuickBooks, Adobe and other business applications
Assign and remove user permissions based on role, department, and approval
Assist with onboarding and offboarding activities, including access provisioning and deprovisioning
Ensure account changes follow company policies and security standards
Escalate access or permission concerns to the IT Director as needed
Assist with administration and maintenance of: Windows Server environments, Virtual machines in a Hyper-V environment, Active Directory users and groups
Support business applications, updates, and user access
Deploy virtual machines and system resources from established templates
Perform routine system checks and report findings or concerns to the IT Director
Participate in infrastructure and application projects while learning IOC standards and best practices
Assist with troubleshooting LAN/WAN connectivity issues
Support UniFi networking equipment after initial configuration and design
Assist with monitoring and troubleshooting: Point-to-Point (PtP) and Point-to-Multi-Point (PtMP) wireless links, Site-to-site VPN connectivity, Remote connectivity solutions such as Starlink
Escalate complex networking or design-level issues to the IT Director as appropriate
Work closely with the IT Director on higher-level technical duties and initiatives
Contribute to infrastructure, networking, and application-related projects without full ownership
Create and maintain technical documentation, SOPs, and basic diagrams
Communicate technical information clearly to non-technical users
Demonstrate initiative, professionalism, and a willingness to learn new technologies
Support continuous improvement of IT processes and workflows
Perform other IT-related duties as assigned, consistent with the scope and expectations of the IT Specialist role
Qualification
Required
Associate degree or equivalent combination of education and relevant experience
Minimum 5 years of hands-on IT support experience in an enterprise or business environment
Experience supporting Windows client operating systems
Demonstrated experience with user account creation and access management
Working knowledge of Windows Server, virtualization, and networking concepts
Experience supporting enterprise business applications
Experience using IT ticketing systems and documenting work
Strong troubleshooting, analytical, and problem-solving skills
Excellent interpersonal and customer service skills
Valid Texas Driver License
Willingness to travel to IOC locations as required (up to ~45%)
Ability to work occasional nights or weekends for maintenance or urgent issues
Ability to meet physical and safety requirements of the role
Ability to read, write, and understand safety regulations applicable to IOC operations
Must be able to successfully pass all required pre-employment screenings, including drug testing
Preferred
Experience supporting or administering Microsoft 365 (O365)
Experience supporting or administering Viewpoint Vista
Experience supporting or administering HCSS applications
Experience supporting or administering QuickBooks
Experience supporting or administering Adobe licensing and user management
Exposure to Windows Server environments
Exposure to Hyper-V virtual machine deployment
Exposure to Active Directory administration
Exposure to Intune device management
Exposure to UniFi networking environments
Exposure to VPN connectivity troubleshooting
Exposure to wireless bridge technologies (PtP / PtMP)
Exposure to Starlink or other non-traditional WAN connections
PowerShell familiarity
CompTIA A+, Network+, or similar certifications
Experience supporting field-based, construction, or industrial environments
Company
IOC Company LLC
Founded in 2005, IOC Company, L.L.C. is a heavy civil contractor with a history of top performance in various markets.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase