Dayforce · 8 hours ago
Engineering Support Analyst, Sr.
United States
Full-time
Remote
Senior Level
$80K/yr - $130K/yr
5+ years expDayforce is a global human capital management company, and they are seeking a Senior Engineering Support Analyst to lead internal tier 3 product and development support for Dayforce Tax and Payment applications. The role involves troubleshooting, documentation, and communication of issues while mentoring the Engineering Support team and managing multiple projects.
Computer Software
Responsibilities
Leads problem identification, status reporting, resolution and follow-up activities relating to Dayforce’s production environments
Creates documentation for the team on known issues, Technical Support Plans, Tiered Support Plans, workarounds, and resolution avenues
Leads activities to investigate and resolve product issues while respecting Dayforce standards
Serve as an internal subject matter expert, consultant, and analyst to ensure high stakeholder satisfaction
Work proactively with the Engineering teams to diagnose and determine root cause of issues
Leads in identifying improvements to existing processes and ensures quality communication of changes
Coordinate with other departments to roll-out initiatives in a timely fashion
Participate in Organizational Readiness activities to ensure that Engineering Support activities related to new functionality and releases are identified and implemented
Works and mentors with the rest of the Engineering Support team to standardize support processes across all Dayforce applications
Works closely with team leads and management to implement new department processes and policies
Qualification
Required
Proficiency with SQL and an understanding of relational database systems
Proven experience in trouble shooting web-based applications using multiple tools and methodologies
Experience in creating Ad Hoc and parameterized reports
Superior analytical skills: demonstrated ability to bring high complexity customer issues to resolution
Experience in Development and tier 3 support environments to building/implementing support mechanisms
Demonstrated experience leveraging AI and GPT-based tools or agents to improve incident triage, root-cause analysis, validation, documentation, or operational efficiency
Superior verbal and written communication skills
Can lead the facilitation of meetings geared to drive out requirements from stakeholders
Negotiation skills to manage conflicting needs and bring about consensus on issues
Experience supporting applications in a .NET web framework
Understanding of development lifecycle and processes
Ability to work effectively and estimate tasks within a project schedule
Thorough, concise and detail oriented
Strong team player who can work cross-functionally
Works without supervision on the most complex solutions
Complete latitude for independent judgment and exercises of discretion
Post-secondary education in a technical field and a minimum 5 years' experience working in a technical, development, or customer system support environment or equivalent
Knowledgeable in payroll and HR systems and products an asset
Experience with tools set such as Azure Application Insights, Kubernetes, Azure Cloud Storage Solutions, and Kafka messaging, and API driven software support an asset
Preferred
Previous experience in the Microsoft Azure or Cloud environments preferred
Benefits
Excellent time away from work programs
Comprehensive wellness initiatives
Recognition through competitive pay and benefits
Volunteer days
Dayforce Cares
Company
Dayforce
Dayforce makes work life better.
5001-10000 employees
H1B Sponsorship
Dayforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (3)
Funding
Current Stage
Late StageLeadership Team
Jeremy Johnson
Chief Financial Officer
Aimee Melgar (she/her)
VP, Global Partner Strategy and Programs
Company data provided by crunchbase