Safelite · 1 day ago
Safelite Quality Training Manager
West Newton, MA
Full-time
Onsite
Mid, Senior Level
$84K/yr - $84K/yrSafelite is an auto glass company that focuses on providing quality service and training. The Quality Training Manager is responsible for overseeing training and quality control activities, ensuring employees are proficient and compliant with safety standards.
Automotive
Responsibilities
Maintains comprehensive knowledge of the Safelite Way of Fitting (SWoF) and Safelite tools
Deliver training programs and materials utilizing SafeTech Academy curriculum to onboard new technicians and develop employee skills, knowledge, and performance for all aspects of auto glass repair, replacement, and recalibrations
Conduct training sessions, workshops, and seminars for technicians at various locations within the district
Provide continuing education utilizing the TAD (Technician Assessment Database) for existing technicians and repair specialists to ensure compliance with installation and repair
Responsible for assessing and certifying both new technician trainees and newly acquired technicians on Repair, Replacement, and Recalibration
Educate all store managers on SWoF so they can effectively lead and coach their direct reports, be a continuous resource to store managers on technical issues utilizing installation/repair KPIs
Assess training needs and create individual development plans for technicians
Support Train the Trainer for new District Training & Quality Manager peers
Roll out and lead the implementation of, including but not limited to, new processes, products and tools for repair, replacement, and recalibration
Responsible for updating the district on changes for new and existing processes for repair, replacement, and recalibration. Provide ongoing coaching and training to skill up existing technicians when new requirements, tools, or technologies are introduced
Support the implementation of Vital Information and Fitting Instructions
Establish and maintain quality control standards for products, services, and processes within the district
Monitor and evaluate the quality of work delivered by technicians and provide feedback and coaching as needed
Identify and address quality issues and take corrective actions to resolve them
Partner with district leadership to provide technical guidance for escalated warranty and casualty loss customer issues
Provide ongoing coaching for certified technicians to address quality issues
Drive district Cost of Quality reduction initiatives
Ensure that associates are trained on safety policies and procedures
Be available to answer safety related questions and provide assistance in fixing hazards
Communicate and implement updates to safety policies and procedures
Lead Safety Committee in partnership with the Safety team
Assist with incident reporting through Origami
Coach associates who are not adhering to safety practices
Help drive root cause analysis in partnership with the Safety team when incidents occur
Ensure that all associates adhere to company policies, procedures, and industry regulations
Ensure compliance with SafeTech Academy certifications and Installation and Repair Compliance Agreements
Conduct audits and assessments to verify compliance and recommend corrective actions when necessary
Communicate progress, challenges, and achievements to senior management
Collaborate with district and regional managers to align training and quality initiatives with overall business objectives
Work with cross-functional teams to implement best practices and improve operational efficiency
Lead by example, practicing safe behaviors and holding those around you to high levels of quality
Qualification
Required
Proven experience in training, quality control, or a related field
Expert knowledge of auto glass repair, replacement, and recalibration procedures
Familiarity with quality assurance, safety, and ergonomic best practices
Good communication and interpersonal skills
Analytical and problem-solving abilities
Proficiency in using incident management, training and quality management software and tools (NovoEd and Origami)
Willingness to travel within the district or region up to 50% of the time
Ability to work at a physical retail location within the region
Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety
Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook, while in the warehouse, visiting stores, etc
Company
Safelite
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely.
Founded in 1947
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Anne Ritchey
Senior Vice President, Chief Technology Officer
Doug Herron
Chief Financial Officer
Recent News
2025-09-15
2025-07-28
Seattle TechFlash
2025-04-12
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