NEOGOV · 19 hours ago
User Support Technician- Public Safety
Des Moines, IA
Full-time
Onsite
New Grad, Entry Level
$41.95/hr - $50.54/hrNEOGOV is an employer within the City of Des Moines, and they are seeking a User Support Technician to support Public Safety personnel with technology-related needs. The role involves providing both general and specialized technology support for Public Safety operations, including troubleshooting and maintaining various computer systems and software used by Police and Fire employees.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides on-site maintenance and trouble-shooting for personal computer hardware and peripherals, software and network connections and other equipment
Responds to assigned trouble calls from users
Diagnoses the cause of personal computer operation problems and takes or recommends appropriate action to take to solve those problems
Performs software installation and setup procedures
Performs network configuration procedures
Performs component diagnosis and replacement
Assists assigned users in use of computer software, including standard office software, network and systems client software, and specialized software that may be used by a department
Performs Departmental needs assessments; coordinates assessment projects with Departmental and Information Technology staff
Instructs Departmental employees in appropriate techniques to enhance productive use of personal computer hardware and software
Performs project assignments, as required, including maintaining equipment records, and purchasing supplies
Provides needed information and demonstrations concerning how to perform certain work tasks to new employees in the same or similar class of positions
Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems
Attends meetings, conferences, workshops and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices and new developments in assigned work areas
Communicates and coordinates regularly with appropriate others to maximize the effectiveness and efficiency of interdepartmental operations and activities
Performs other directly related duties consistent with the role and function of the classification
Qualification
Required
Graduation from an accredited college or university with an Associate Degree in computer science or a related field
Some personal computer system support experience
Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary to perform the work
Candidates for positions in this class must pass a post-offer physical examination, drug screen and background screening
Possession of a valid Iowa Driver's License or evidence of equivalent mobility
Preferred
Prior experience in Public Safety is highly desirable but not required
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase