Block · 7 hours ago
Technical Support & Enablement Program Manager
United States
Full-time
Remote
Mid, Senior Level
$123K/yr - $223K/yr
5+ years expBlock is a company focused on economic empowerment through technology. The role involves balancing technical support with learning and enablement design to promote the use of AI across the organization.
Financial Services
Responsibilities
Be the primary responder in G2 support channels - troubleshooting issues, helping people solve technical problems & creating a safe & engaging culture of knowledge sharing
Design and facilitate office hours & other troubleshooting sessions
Triage complex issues to Product team or escalate to super users
Track common technical issues and feed insights to Product team
Build and maintain technical documentation (how-tos, troubleshooting guides, product release notes etc)
Keep all materials, documentation, and knowledge base current and accessible
Design and deliver learning programs that shifts mindsets from "AI is a tool I use sometimes" to "AI is how I work"
Create learning pathways for different skill levels (beginners → power users → Guild members)
Develop instructional materials (guides, tutorials, videos, workshops) and technical toolkits
Coordinate and facilitate enablement sessions & learning programs (office hours, workshops, Guild technical sessions)
Measure and report on adoption metrics (workflow creation, tool usage, capability growth)
Qualification
Required
5+ years of program management, ideally a technical background
2+ years of experience with automation tools, workflow builders, APIs
Can build, debug, and troubleshoot AI workflows
Comfortable with MCP integrations (Slack, Gmail, Sheets, Airtable, etc.)
Understanding of LLM and AI tool capabilities
Experience designing learning programs or enablement content
Understanding of adult learning principles and instructional design
Strong facilitation skills - running engaging workshops and sessions
Experience measuring learning effectiveness (not just completion)
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning
Company
Block
Block is one company built from many blocks, all united by the same purpose of economic empowerment.
10001+ employees
H1B Sponsorship
Block has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (257)
2024 (253)
2023 (260)
2022 (297)
Funding
Current Stage
Late StageLeadership Team
Amrita Ahuja
Chief Financial Officer
Lookman Olusanya
CFO, Square
Recent News
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Business Journals
2024-04-05
2024-03-08
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