Massachusetts General Hospital · 7 hours ago
Education Programs Manager
Boston, MA
Full-time
Onsite
Mid Level
3+ years expMassachusetts General Hospital is a leading healthcare institution, and they are seeking an Education Programs Manager for their Oral & Maxillofacial Surgery department. The role involves coordinating the administrative aspects of clinical residency and fellowship training programs, ensuring compliance with accreditation policies, and managing various programmatic issues.
EducationHealth CareHospitalMedicalNon ProfitTraining
Hiring Manager
Gladiola Kraja
Responsibilities
Manages and coordinates all of the administrative aspects of the Departmental clinical subspecialty residency/fellowship programs for CODA-accredited and non-CODA accredited clinical residencies/fellowships (e.g., OMFS, GPR, OFP and TMJ). CODA residencies include Oral & Maxillofacial Surgery, Orofacial Pain and General Practice Residency. Total number of residents is approximately 24
Coordinates administrative aspects of CODA and MGB/MGH accreditation and Internal Review documentation for residents/fellowships, including preparing for and assisting in the readiness of the programs for CODA Site Visits, conducted approximately every 5 years, as well as other activities associated with program accreditation. Interprets and applies CODA, ABOMS and hospital policies to support compliance. Serves as primary resource to faculty serving as clinical residents/fellowship directors regarding existing or new policies and requirements, helping to advise them on particular issues regarding their subspecialty residency/fellowship program in general or regarding individual residents/fellows
Coordinates the recruitment process for clinical residency/fellowship applicants as needed, including application management, interviews, and offers
Manages all credentialing for residents/fellows, including processing of visa applications, working with OMFS Administration, MGH Physician Services, and the Partners International Office
Sets up rotations for clinical residents in the Department’s training program at each of the other institutions where they rotate, including credentialing and other required paperwork, such as setting up financial arrangements, working closely with OMFS Administration
Sets up MGH credentialing for outside rotators and observers, residents, fellows, and students coming to the Department from other MGH/MGB departments or outside institutions
Assists with updating and maintaining the resident/fellowship program manual
Assists with initiatives to improve the resident/fellowship programs
Tracks, reports, and ensures compliance with procedures regarding licensing, CODA/GME Duty Hour reporting, CRICO extensions, annual contracts, and initial and re-credentialing of residents/fellows. Develops, implements, and oversees the maintenance of filing, record keeping, distribution of materials and other types of office/program systems. Evaluates and standardizes office procedures and effectively troubleshoots and resolves issues
Completes required national and hospital surveys, collating and reporting program or trainee data. Provide other information to external agencies regarding trainees as required
Coordinate closely with department coordinators and administrators due to interconnected nature of roles and responsibilities, provide cross-coverage when necessary, as well as other administrative support as needed. This might include scheduling interviews, orientations, completing Residency trainee credentialing information, setting up files, etc
Work closely with department manager and Residency Training Program Directors, as well as other resident/fellowship program directors in the sub-specialty services concerning operational and programmatic issues, and the status of projects
Identifies and evaluates the means for improving workflow and cost effectiveness; makes recommendations for improvements. Assist in program-level policy development and long-range planning
Oversees department-level residency/fellowship orientation and any task-specific training/certification
Informs residents/fellows of inter and intradepartmental policy and procedure changes, with assistance from GME office
Manages the evaluative processes of residents/fellows, the program, the faculty, and rotations
Works with OMFS Administration to notify and transition clinical trainees to any research programs. Establishes annual trainee financial arrangements with MGB Special Accounts and participating institutions, ensure proper FTE allocations and any discounts are included in the agreement. Also disseminates Departmental financial policies annually to all trainees to ensure proper expense reimbursements are followed on trainee educational allowances
Keeps abreast of any changes in resident/fellow status, new assignments, etc., updating databases & processing salary or credentialing status changes as necessary. Keep track of resident/fellows’ plans relating to rotations, so as to have a comprehensive understanding of current and future plans/rotations. Apprise OMFS Administration & Finance staff of status changes as necessary
Coordinates and provides on-boarding support for individuals coming to the OMFS Department on J-1 visas
Provide other administrative support to Resident/Fellowship Program Directors as necessary
Assist with quality and safety protocol/following with compliance. Reports to Q&S director to make sure reports are handled accurately and in a timely manner. Keep an ongoing database of all reports and updates to be prepared to present at M&M conferences
Schedule and book conferences for the year including but not limited to, Grand Rounds, Combine Grand Rounds, Pathology, Didactics and TMD Conference
Residency Program funds & responsible for coordinating departmental events, (e.g. Change party, Holiday party, in services)
Performs all other duties and responsibilities as directed
Qualification
Required
Bachelor's degree in Business Administration or Healthcare Management required
Minimum of 3 years of experience performing relevant work, preferably in a healthcare and/or education setting
Strong ability to make decisions and to work independently, only escalating issues to supervisors as needed
Excellent written and verbal communication skills
Ability to multi-task and organize information
Ability to handle sensitive information with absolute confidentiality
Strong interpersonal skills are necessary in order to interrelate with a wide range of personalities from both inside and outside of the Hospital
Working knowledge of software applications including Microsoft Word, Excel, PowerPoint, and Access databases, New Innovations
Ability to work under deadline pressure and prioritize work from several sources
Customer-service orientation
Preferred
Familiarity with medical trainee management, including ACGME/CODA policies, preferred
Company
Massachusetts General Hospital
Massachusetts General Hospital is a primary teaching hospital of Harvard Medical School and a biomedical research facility.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$98.36MKey Investors
The DeGregorio Family FoundationDebbie's Dream FoundationHyundai Hope On Wheels
2025-05-06Grant· $1M
2024-12-31Grant· $0.25M
2024-08-28Grant· $0.4M
Leadership Team
Andrew Cole
Chief & Division of Clinical Neurophysiology
Anna Mandinova
Associate Director of the Cutaneous Biology Research Center
Recent News
2026-01-09
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