M3 Networks · 1 day ago
Virtual Chief Information Officer (vCIO)
United States
Full-time
Remote
Senior LevelM3 Networks is seeking a Virtual Chief Information Officer (vCIO) who will play a crucial role in aligning clients' business goals with technology solutions. The vCIO will be responsible for managing client relationships, developing strategic roadmaps, and ensuring client satisfaction while driving operational efficiency.
Cloud ComputingInformation TechnologyIT ManagementTechnical Support
Responsibilities
Client Engagement & Strategic Planning
Relationship Management: Lead client onboarding and maintain active, ongoing engagement
Steering Committees: Establish and lead client steering committees and conduct Quarterly Business Reviews (QBRs)
Roadmapping: Create and present tailored technology roadmaps and budgets that prioritize investment and support business growth
Operational Excellence & Alignment
Process Adherence: Follow Business Alignment (BA) workflows for seamless inter-departmental integration
Data-Driven Reporting: Utilize MSP software tools for comprehensive reporting and environment management
Service Metrics: Drive improvements in TPE/M (Tickets Per Endpoint/Month) and average resolution times through effective technology alignment
Risk Management & Lifecycle Consulting
Cyber-Risk Education: Implement strategies to protect client operations and educate stakeholders on security risks
Lifecycle Management: Oversee technology updates to minimize downtime and ensure systems remain current
Service Advocacy: Advocate for necessary updates, ensuring clients understand the strategic need and cost implications
Communication & Collaboration
Transparency: Maintain open channels with clients and internal teams for high responsiveness
Meeting Participation: Active involvement in the Noise Abatement Process (NAP), Standards Committee, and TAE Preflight Check-ins
BA Team Lead - Additional Responsibilities
Process Optimization: Continuously refine BA team processes for maximum efficiency
Resource Planning: Manage capacity planning to ensure optimal team allocation
Leadership & Training: Lead the orientation of new hires and oversee Design Desk personnel
Performance Oversight: Manage KPI tracking, conduct regular 1:1s, and execute quarterly development initiatives
Meeting Leadership: Chair weekly BA department meetings and participate in cross-departmental NAP meetings
Accountability / KPIs
QBR Engagement: Number of QBRs scheduled and successfully attended
Client Interaction: Quality and frequency of client "touches" and overall satisfaction levels
Project Forecasting: Accuracy in forecasting professional services hours and resource availability
Sales Performance: Number of opportunities proposed and percentage of "won" proposals
Ticket Management: Efficiency in supervising ticket assignments and prioritizing based on urgency/age
Qualification
Required
Education: Bachelor's degree or equivalent high-level experience in a relevant field
Financial Literacy: Understanding of ROI, P&L, Total Cost of Ownership (TCO), and business models
Proven Track Record: History of achieving organizational goals and maintaining high client satisfaction
Technical Passion: Commitment to staying at the forefront of industry developments and certifications
Strategic Recommendations: Ability to deliver impactful business alignment advice
Business & IT Acumen: Robust combination of business insights and technical expertise
Task Management: Proficiency in multitasking and prioritizing in a fast-paced environment
Communication: Exceptional verbal and written skills for executive-level interaction
Company
M3 Networks
M3 Networks provides IT support services.
Founded in 2003
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael D. Moore
Founder and CEO
Stephanie Moore, CPA
Chief Financial Officer
Company data provided by crunchbase