VCA Animal Hospitals · 9 hours ago
Customer Service Representative
Rohnert Park, CA
Full-time
Onsite
New Grad, Entry Level
$20/hr - $23/hrVCA Animal Care Center is seeking an experienced Client Service Representative to join their team. The role involves delivering excellent client service at a busy 24-hour facility, managing patient check-ins, appointment scheduling, and providing information about products and services.
Health CareHospitalMedicalPetVeterinary
Responsibilities
Warmly greeting clients in person or over the phone
Handling telephone calls, texts, emails, WOOFware and Teams messages
Managing patient check-ins, appointment scheduling, and confirmations
Explaining treatment plan fees and invoicing to clients
Providing information about our products and services, including educating clients on medical vs. non-medical pet care
Offering alternate payment methods to clients
Managing patient records for appointments
Overseeing electronic medical records, reports, and correspondences
Ensuring appointments, medical records, and electronic payments are well-organized
Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service
Making quality decisions to choose the most appropriate course of action
Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates
Participating in webinars and other continuing education opportunities to expand your knowledge and skills
Qualification
Required
Experience as a Client Service Representative or similar role
Personable and highly professional demeanor
Ability to deliver excellent client service
Strong communication skills, both verbal and written
Ability to manage patient check-ins, appointment scheduling, and confirmations
Experience handling telephone calls, texts, emails, and messages
Ability to explain treatment plan fees and invoicing to clients
Knowledge of medical vs. non-medical pet care
Ability to manage patient records and electronic medical records
Commitment to continuous learning in veterinary administration
Strong decision-making skills
Excellent listening skills
Ability to participate in webinars and continuing education opportunities
Benefits
Access to the Lyra mental health platform, including up to 12 therapy sessions per year, guided self-care, and meditation resources.
Comprehensive medical, dental, and vision insurance with HSA/FSA options, as well as fertility benefits.
Paid vacation, sick, parental, and bereavement leave.
100% employer-paid short-term and long-term disability.
Access to the Better Together Fund for crisis support in qualifying situations.
Rabies prophylaxis vaccine and titer testing.
Continuing Education (CE) allowance for veterinarians and credentialed veterinary technicians, along with access to WOOF University®, which includes RACE-approved courses.
Opportunities to work with the latest technology and programs that encourage innovation and creativity, such as VCA Next.
Penn Foster and VTNE test prep sponsorships, as well as VTNE prep courses.
Discounted Low-Stress Handling, Fear Free, and AAFP Cat-Friendly certifications, along with VETGirl and VIN subscriptions.
Free NAVTA membership and a free subscription to Plumb’s.
Leadership development and mentorship programs.
401(k) retirement savings plan with increasing employer contribution.
100% employer-paid professional liability coverage and life insurance coverage equal to one year’s salary.
Generous pet care discounts and VIP programs.
Student loan advisory services, tools, and resources.
Access to legal resources for common legal services.
Nationwide hospital transfer opportunities.
Company
VCA Animal Hospitals
A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.
Founded in 1986
10001+ employees
H1B Sponsorship
VCA Animal Hospitals has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (16)
2022 (14)
2021 (19)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Trevor Adams, CPA, CGMA
Chief Financial Officer
Amanda Gillespie
Senior Talent Acquisition Partner at VCA Animal Hospital
Recent News
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