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Nex-Tech · 15 hours ago

Help Desk Representative I

Hays - Internet, Hays, KS, US

Full-time

Onsite

Entry Level

$17.89/hr - $22.36/hr

1+ years exp

Nex-Tech is looking for a friendly, tech-savvy individual to join our team as a Help Desk Representative, helping customers with questions and technical issues across phone, email, and chat. You’ll troubleshoot service problems, submit and manage trouble tickets and service orders, and ensure customer concerns are resolved quickly and professionally.

Cyber SecurityInformation TechnologyInternetSecurityTelecommunications

Responsibilities

Provide technical troubleshooting and issue resolution for all Nex-Tech services

Coach customers on tools and resources to resolve issues independently

Escalate complex issues to Tech Lead staff as needed

Respond promptly to calls, emails, and messages to ensure customer satisfaction

Document all interactions in issue tracking and billing systems

Moderate Nex-Tech Classifieds and assist with Quality Assurance callbacks

Qualification

Technical troubleshootingCustomer service skillsAnalytical thinkingPCsNetworkingVideo entertainment equipmentCommunication skillsTeamworkProblem-solving abilitiesOrganizational skills

Required

Strong customer service skills with patience and professionalism

Analytical thinking and problem-solving abilities

Ability to organize, prioritize, and handle multiple tasks efficiently

Knowledge of PCs, software, hardware, home networking, and general network technology

Familiarity with video entertainment equipment including VOD, HDTV, IPTV, set-top boxes, and related software/hardware

Strong communication skills and ability to work in a team-focused environment

High school diploma or equivalent plus one year of business experience working with personal computers, software troubleshooting, Internet, help desk/call center, customer service, or the equivalent

Company

Nex-Tech

Nex-Tech is a telecommunications company offering internet and security services.

Founded in 1951

Hays, Kansas, USA

201-500 employees

http://nex-tech.com

Funding

Current Stage

Growth Stage

Leadership Team

Jimmy Todd

Chief Executive Officer

Rhonda Goddard

Chief Financial Officer

Recent News

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Company data provided by crunchbase