Uber · 6 hours ago
Program Manager - Courier Support
New York, NY
Full-time
Onsite
Mid, Senior Level
$106K/yr - $118K/yr
5+ years expUber is a leading technology company focused on redefining transportation and delivery services. The Program Manager, Courier Support will execute and scale support programs for Courier customers, collaborating with various teams to enhance the overall customer experience and operational efficiency.
LogisticsMobile AppsRide SharingSoftwareTransportation
Responsibilities
Support the design, launch, and scaling of Courier support programs that improve the customer support experience and drive measurable operational impact
Own defined program components or workstreams within larger global initiatives, managing timelines, dependencies, and deliverables
Translate strategic direction into clear execution plans, processes, and documentation
Track program performance using data and help identify opportunities for iteration and improvement
Support support readiness for Courier product launches and feature enhancements, partnering closely with Product, Engineering, and Operations
Help ensure support teams are prepared with the right knowledge, workflows, and tools ahead of launches
Assist in identifying gaps in existing support experiences and contribute to solutions that improve quality, efficiency, and consistency
Coordinate with stakeholders to ensure new initiatives align with CommOps standards and global strategy
Qualification
Required
3+ years of Program Management OR related industry experience in logistics or tech
5+ years of total professional experience
Preferred
Experience supporting the design, launch, and scaling of programs or initiatives, from planning through execution, including exposure to multi-region or global projects
Ability to create clear, structured communications and presentations that summarize insights, progress, and recommendations for partners and managers
Comfort analyzing and drawing conclusions from data, including experience working with tools such as Microsoft Excel, Google Sheets, SQL, or similar analytics tools
Experience building or contributing to reports or dashboards using data visualization tools (e.g., Tableau or similar platforms) to communicate business insights
Exposure to customer experience, customer support, or operations work, with interest in how support programs are designed and scaled
Experience helping document, standardize, or operationalize processes and best practices across teams or stakeholders
Interest in or experience working at the intersection of digital and physical experiences, particularly in logistics, delivery, mobility, or other on-demand platforms
Familiarity with or interest in support technology and tooling, including opportunities to improve efficiency through automation or AI-driven solutions
Benefits
You will be eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
You will also be eligible for various benefits
Company
Uber
Uber develops, markets, and operates a ride-sharing mobile application that allows consumers to submit a trip request.
10001+ employees
H1B Sponsorship
Uber has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (830)
2024 (796)
2023 (684)
2022 (954)
2021 (750)
2020 (638)
Funding
Current Stage
Public CompanyTotal Funding
$35.56BKey Investors
William AckmanPayPalToyota Motor
2025-09-08Post Ipo Debt· $2.25B
2025-05-13Post Ipo Debt· $1B
2025-01-01Post Ipo Equity· $2.3B
Leadership Team
Dara Khosrowshahi
CEO
Prashanth Mahendra -Rajah
Chief Financial Officer
Recent News
Business – Baltimore Sun
2026-02-09
Company data provided by crunchbase