City of San Marcos, CA · 5 hours ago
IT SUPPORT TECHNICIAN II
San Marcos, CA
Full-time
Hybrid
Entry, Mid Level
2+ years expThe City of San Marcos is modernizing its operations and is seeking an IT Support Technician II to provide dependable IT support. This role involves resolving technical issues, improving onboarding experiences, and enhancing overall employee technology experiences.
Government Administration
Responsibilities
Serve as a trusted Tier 2 support resource, resolving moderately complex technical issues independently and efficiently
Take true ownership of tickets from intake through resolution, communication, documentation, and follow-up
Improve the City’s onboarding experience so new hires are ready and supported on day one
Create documentation, quick guides, and training materials that make support scalable and reduce repeat issues
Support and improve endpoint, peripheral, and conference room technology reliability citywide
Provide guidance and informal coaching to IT Support Technician I staff, strengthening the team as a whole
Qualification
Required
Journey-level experience providing end-user IT support in a professional environment
Strong Tier 2 troubleshooting skills with workstations, authentication/access, printing, conferencing, and connectivity
A methodical problem solver who uses structured troubleshooting and sound judgment under pressure
Excellent ticket discipline, with clear notes, documented outcomes and consistent follow-through
A service-oriented communicator who explains technical topics in plain language and remains calm and respectful with frustrated users
Someone who values documentation, knowledge sharing, and repeatable solutions as core responsibilities, not 'extra work'
Education equivalent to completion of high school; additional college-level coursework in information technology or a related field is desirable
Two (2) years of increasingly responsible end-user IT support experience, including troubleshooting moderately complex issues and delivering strong customer service
Preferred
Experience with training, documentation, and supporting standardized onboarding processes
Microsoft-focused experience (especially M365, SharePoint / OneDrive, endpoint management and collaboration tools)
Experience improving onboarding workflows, standard workstation builds or ITSM/knowledge base practices
Vendor coordination experience
Experience delivering short, practical end-user trainings that people actually use
Benefits
Our 9/80 work schedule, with every other Friday off
Hybrid work schedule may be available after successful onboarding and role readiness
Generous health benefits (City pays 90% of medical premiums)
Time off including 15 paid holidays, vacation, sick, and executive leave
CalPERS retirement (Classic 2% @ 55, PEPRA 2% @ 62) and Social Security
Company
City of San Marcos, CA
We’re a team that places collaboration, innovation and community pride at the forefront of our work in public service.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase