Availity · 1 day ago
Senior Manager, Technical Account Management
United States
Full-time
Remote
Senior LevelAvaility, LLC. is a leading healthcare engagement platform focused on transforming the healthcare landscape. The Senior Manager, Technical Account Management will lead a team of Technical Account Managers to support strategic payer partners and drive customer success outcomes.
WellnessHealthcareHospitalFitnessHealth Care
No H1B
Responsibilities
Leading, coaching, and developing a team of Technical Account Managers, ensuring consistent delivery of high‑quality customer experiences and strong technical account ownership
Serving as an escalation point for complex customer issues, guiding resolution while empowering TAMs to manage end‑to‑end outcomes without micromanagement
Ensuring TAMs operate as trusted advisors to strategic payer partners, supporting onboarding, integrations, technical issue resolution, and ongoing account health
Partnering closely with Engineering, Product, Sales, and Program Management to align technical solutions with customer business objectives and drive timely resolution of issues
Overseeing strategic account planning and execution, ensuring timelines, deliverables, and quality standards are consistently met across the TAM portfolio
Monitoring team performance, customer health indicators, and operational metrics to identify risks, drive continuous improvement, and scale best practices
Supporting customer retention and growth by guiding TAMs in identifying opportunities to expand value, improve adoption, and strengthen long‑term partnerships
Contributing to the evolution and scaling of the Technical Account Management function as the organization grows, helping define standards, processes, and expectations
Qualification
Required
Proven experience leading or mentoring customer‑facing technical or account management teams, with the ability to coach, develop, and scale high‑performing TAMs or similar roles
Strong background in healthcare technology, including experience working with payers, providers, or healthcare data ecosystems; familiarity with healthcare data systems, interoperability, and regulatory considerations is required
Demonstrated ability to manage complex, enterprise‑level customer relationships, serving as a trusted advisor and escalation point for strategic clients
Technical fluency sufficient to guide teams through onboarding, integrations, and issue resolution, and to partner effectively with Engineering, Product, and Program Management (deep hands‑on engineering experience not required)
Strong cross‑functional leadership skills, with a track record of driving outcomes through influence and collaboration across matrixed organizations
Experience overseeing strategic account planning, execution, and delivery, ensuring timelines, quality standards, and customer success outcomes are consistently met
Excellent communication and judgment, with comfort engaging internal leaders and external stakeholders at multiple levels, including executive audiences
Bachelor's degree or equivalent professional experience in a relevant field; healthcare or technology‑focused background strongly preferred
Preferred
Deep experience supporting enterprise healthcare clients
Healthcare Technology experience
Benefits
Generous HSA company contribution
Healthcare
Vision
Dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
Education reimbursement
Paid Parental Leave for both moms and dads
Reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Company
Availity
Availity offers a free access to real-time information and instant responses for healthcare professionals.
Founded in 2001
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Novo HoldingsFrancisco Partners
2021-07-07Secondary Market
2017-10-19Private Equity· $200M
Leadership Team
Russ Thomas
Chief Executive Officer
Frank Petito
Chief Financial Officer
Recent News
2026-02-06
2026-01-16
2026-01-16
Company data provided by crunchbase