San Diego County Regional Airport Authority · 1 day ago
Senior System Support Analyst - Promotional
San Diego, CA
Full-time
Onsite
Senior Level
$86K/yr - $137K/yr
6+ years expSan Diego County Regional Airport Authority is dedicated to creating an exceptional experience for its community and visitors. They are seeking a Senior Systems Support Analyst to ensure reliable, high-quality technology services and support day-to-day airport functions, focusing on system reliability, service delivery, and continuous improvement.
Customer ServiceFood and BeverageTransportationE-CommerceAir TransportationParkingRestaurantsShopping
Responsibilities
Supports and maintains mission-critical airport terminal systems that enable airline, passenger, and staff operations
Maintains specialized servers, PCs, displays, and peripherals supporting ticket counters, gates, and terminal systems
Diagnoses and resolves system and hardware issues to minimize downtime and maintain continuous terminal operations
Responds to operational requests and directs contractor work to align with Authority priorities
Manages consumables and equipment inventory and identifies system upgrades and technology refresh needs
Frequently drives of an Airport Authority vehicle on airfield to access sterile areas along with other secure facilities on our campus
Supervises Service Desk staff, manages performance, completes evaluations, and assigns work to ensure consistent, high-quality customer service
Oversees ticketing, monitors service levels and SLAs, and manages escalations to maintain reliable and responsive support
Provides senior-level technical support and collaborates with systems, server, and network teams to resolve complex issues
Maintains accurate asset and license inventories and coordinates equipment installation, repair, maintenance, and decommissioning
Develops staff through training and knowledge sharing, maintains technical documentation, and prepares operational and licensing reports
Qualification
Required
Six years of progressively responsible experience in network systems, servers and associated systems, help desk management or airport operations systems management, or any equivalent combination of education, training, and/or experience
Graduation from an accredited four-year college or university with a major in computer science, management information systems or a closely related field
A valid California driver's license is required, along with strict adherence to all traffic laws and safety regulations
Applicants must maintain an acceptable driving record to operate Authority vehicles
Compliance with Airport Authority vehicle use policies, including safety protocols and reporting requirements, is mandatory
Applicants must acknowledge that driving Airport Authority vehicles is an essential function of this role
Preferred
CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft 365 Certified: Endpoint Administrator Associate (MD-102)
Microsoft Azure Fundamentals (AZ-900)
ITIL® Foundation or higher
Driving is an Essential Function
Benefits
14 paid holidays
18 - 33 days of vacation (PTO)
Parental and child care benefits
Salary continuance for family & parental leave
Tuition reimbursement
Retirement plan options including our comprehensive pension plan and 457 defined contribution plan
Annual employer-funded Lifestyle Spending Account
Multiple on-site gyms with regular fitness classes
Outdoor working areas
Fitness discounts for all levels and goals
Monthly fruit deliveries
Rewards for volunteer time
Financial wellness advisors
Campus with easy access to some of San Diego's best walking trails
Company
San Diego County Regional Airport Authority
We are hiring.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$35MKey Investors
Federal Aviation AdministrationAirport Terminals Program
2025-07-10Grant· $15M
2023-03-01Grant· $20M
Leadership Team
Celeste Aragon
Associate Asset Manager, Revenue Generation & Partnership Development
Christopher Chalupsky
Senior Manager, Arts & Community Partnerships
Recent News
San Diego Union-Tribune
2026-02-07
San Diego Union-Tribune
2026-01-17
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