Delta Dental of Missouri · 6 hours ago
Customer Service Representative
St Louis, MO
Full-time
Hybrid
Mid Level
3+ years expDelta Dental of Missouri is seeking a Customer Service Representative who excels in a fast-paced environment. The role involves delivering exceptional customer service to dental offices, subscribers, members, and brokers, while accurately resolving inquiries and documenting interactions.
Insurance
Responsibilities
Resolves customer calls for basic, non-complex and mid-level complexity call types. This work may include but is not limited to:
Handling customer calls with mid-level complexity and providing high quality service and solutions to members and providers
Utilizing a thorough understanding of products/services to address customer inquiries
Demonstrating problem-solving skills to ensure prompt and accurate issue resolution
Maintaining a high level of professionalism and customer satisfaction in every interaction
Meeting or exceeding key metrics as outlined in individual goals provided to you in writing by your team lead
Participate in in-person meetings to learn new skills, train on system updates, build and maintain general knowledge and skills to help customers, stay abreast of departmental and organizational updates, engage in team building, maintain company culture, and foster relationships and build camaraderie with coworkers
Ensures appropriate documentation for all customer issues. This work may include but is not limited to:
Ensuring accurate and comprehensive documentation of all customer issues
Inputting relevant information into the system to track customer interactions
Providing detailed notes for reference by other team members and departments
Follows up with other departments on outstanding customer issues requiring further intervention. This work may include but is not limited to:
Following up with other departments regarding outstanding customer issues
Collaborating with cross-functional teams to ensure timely resolution of escalated issues
Providing feedback on recurring issues to contribute to process improvements
Qualification
Required
Minimum of 3 years' experience in a call center role, roles within the dental industry, insurance or financial services field required
Excellent problem-solving and decision-making abilities
Strong verbal and written communication skills
Detail-oriented with a commitment to accurate documentation
Company
Delta Dental of Missouri
Delta Dental of Missouri is a nonprofit 501(c)4 organization with a social mission to improve oral health in the communities we serve.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rob Goren
President & CEO
Barbara Bentrup
Chief Financial Officer & Corporate Counsel
Company data provided by crunchbase