TEKsystems · 4 hours ago
Senior Support Technician
Ocoee, FL
Contract
Onsite
Mid, Senior Level
$26/hr - $30/hr
3+ years expTEKsystems is a leading provider of business and technology services, focusing on accelerating business transformation for their customers. The Senior Support Technician role involves providing expert level technical support, managing complex IT issues, and mentoring junior IT staff to ensure the stability and security of end user computing environments.
Information Technology
Responsibilities
Mentor Junior IT Staff and provide end-user training on new technologies
Assist in File restores
Work with IT Infrastructure for basic network status and port activation
Escalate and collaborate with IT Team lead on critical incidents
Diagnose and resolve high level technical issues related to hardware, software, and network infrastructure
Assists in coordinating and escalation of audiovisual setups and video conferencing support
Manage and remediate workstations with security vulnerabilities via Microsoft Endpoint Configuration Manager (MECM), and Qualys
Participate in after-hours (evening & weekend) on-call rotation
Manage or support IT projects, ensuring successful implementation, timely delivery, and alignment with business objectives
Contribute to and finalize internal documentation, ensuring processes are clearly outlined for future reference by IT staff
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Qualification
Required
High school diploma or equivalent; additional certifications or relevant education is a plus
Minimum two years' experience in customer service and quality assurance
Previous experience using a ticketing system that manages support requests and monitoring trends
Experience with scripting and automation
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time management skills
Excellent problem-solving and communication skills
Strong technical troubleshooting skills with hardware and software issues
Understanding help desk processes and service management principles
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Ability to lift up to 50 pounds
Education: Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience
Experience: 3 - 5 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills
Complexity: Provides Tier 3 support. Functions, somewhat independently, under general direction of more customer service representatives, supervisors or managers. Generally follows documented procedures and checklists
Preferred
IT Enterprise Experience Is Preferred
Virtual Meeting Applications knowledge preferred (MS Teams, Cisco Webex, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase