Boston Scientific · 11 hours ago
Service Quality Engineer III
Arden Hills, MN
Full-time
Onsite
Mid Level
$78K/yr - $149K/yr
4+ years expBoston Scientific is a leader in medical science, and they are seeking a Service Quality Engineer III to support service quality across their capital equipment portfolio. This role involves owning service quality activities for assigned products, leading investigations, and collaborating with cross-functional teams to ensure effective service solutions.
Health CareMedicalMedical Device
Responsibilities
Own service quality support for assigned products or platforms across development and sustaining
Lead service quality deliverables including Service Risk Analysis (SRA), service plans, service documentation reviews, and validation activities in partnership with Service Development Engineering
Ensure service requirements are appropriately incorporated into product design and change control decisions
Support service readiness and reliability during product launches, updates, and sustaining activities
Lead service-related investigations and own medium-complexity NCEPs end-to-end
Support and, as appropriate, lead CAPA activities related to service and field performance
Analyze field service data, complaints, and trends to identify systemic risks and improvement opportunities
Translate field learnings into preventive actions that improve product reliability and service effectiveness
Apply Boston Scientific Quality System requirements and regulatory standards (FDA QSR, ISO 13485, ISO 14971) to service quality activities
Ensure service documentation, configuration management, and data capture systems support compliance and traceability
Participate as a subject matter contributor during internal and external audits related to service quality
Interpret quality system requirements and apply intent in day-to-day decision making
Partner with Service Development Engineering, Design Quality, and Field Service teams to resolve service quality issues
Represent the Service Quality perspective in design reviews, change reviews, and post-market forums
Collaborate across divisions to share best practices and improve consistency in service quality approaches
Qualification
Required
Bachelor's degree in technical discipline
4 years of experience in Service Quality, Operations Quality or Product Quality within a regulated industry (medical device preferred)
Experience leading investigations, NCEPs, and supporting CAPAs
Experience working in cross-functional, matrixed environments
Preferred
Masters degree in engineering
Experience working in medical device industry
Experience working with medical electrical equipment
Experience with enterprise systems (SAP, PLM, service management tools)
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
H1B Sponsorship
Boston Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (114)
2024 (106)
2023 (93)
2022 (140)
2021 (111)
2020 (97)
Funding
Current Stage
Public CompanyTotal Funding
$10.01B2025-02-21Post Ipo Debt· $1.57B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
2026-02-09
WBJournal.com
2026-02-07
Company data provided by crunchbase