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IT Help Desk Technician jobs in United States
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General RV Center · 4 hours ago

IT Help Desk Technician

positionWixom, MI
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp
General RV Center is the Nation’s Largest Family-Owned RV Dealer, seeking an IT Help Desk Technician to join their team. The role involves providing initial support for IT-related issues, managing tickets, and ensuring effective communication with users.
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H1B Sponsor Likelynote

Responsibilities

Serves as an initial point of contact for troubleshooting IT related problems including hardware, software, network, and printer issues
Manage and update tickets
Escalate issues/tickets to upper level Help Desk
Provide support in person, over the phone, and using remote control helpdesk software
Install, configure, deploy, and troubleshoot PC's
Other duties assigned by management

Qualification

Help Desk ExperienceWindows 10Microsoft Office 2010+Hardware SkillsNetwork TroubleshootingIOS KnowledgeAndroid KnowledgeA+ CertificationNetwork+ CertificationCustomer ServiceCommunication SkillsProblem Solving Skills

Required

2-4 years' of help desk experience
Windows 10
Microsoft Office 2010 + (Word, Excel, and Outlook)
Strong Hardware Skills (PC, Notebook, mobile devices)
Windows Network troubleshooting
Excellent communication skills
Excellent problem solving skills
Customer service oriented
Must be able to lift at least 50 lbs and crawl under desks if necessary
Must have reliable transportation
Some seasonal local and over night travel may be required

Preferred

iOS and Android knowledge
A+ and or Network+ Certification

Benefits

Medical
Dental
Vision
Life insurance options
Paid vacations
401k with company matching

Company

General RV Center

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General RV Center is a retail company specializing in motorhomes, fifth wheels, and travel trailers.
dateFounded in 1962
location
Wixom, Michigan, USA
people-size5001-10000 employees
web-link
http://generalrv.com

H1B Sponsorship

General RV Center has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Robert Baidas
Founder and Chief Executive Officer
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Loren Baidas
President
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Recent News

BizWest
General RV Center closes on purchase of Longmont dealership
2025-06-17
MarketScreener
LAZYDAYS AND GENERAL RV COMPLETE LONGMONT, COLORADO TRANSACTION
2025-06-13
PR Newswire
LAZYDAYS AND GENERAL RV COMPLETE FT. PIERCE, FLORIDA TRANSACTION
2025-06-06
Company data provided by crunchbase