UC Santa Barbara · 7 hours ago
NETWORK / SYSTEMS TECHNICAL SUPPORT ANALYST
Santa Barbara, CA
Full-time
Hybrid
Mid, Senior Level
$81K/yr - $91K/yr
4+ years expUC Santa Barbara is an esteemed educational institution that is seeking a Network/Systems Technical Support Analyst. This role involves designing and managing complex Local Area Networks, providing technical oversight, and ensuring the smooth operation of IT services across various international locations.
Higher Education
Responsibilities
Reporting to the Senior Network and Systems Administrator, designs and manages highly complex Local Area Networks (LANs) at the System-wide Office and Study Centers abroad
Coordinates with the CIO/Director of IT, who is significantly involved in prioritization and goal setting as they pertain to UCEAP's network operations
Assists with developing and monitoring the UCEAP IT information systems and network operations budget, policies, and procedures
Provides leadership in planning, technical oversight, and setting standards for all aspects of IT network and desktop operations at the Systemwide Office and UCEAP's international offices
Responsible for the planning, developing, and managing complex, multi-domain Microsoft Windows Active Directory infrastructures
Ensures smooth operations of UCEAP's 24/7 technical services and applications across distributed environments
Manages and maintains cloud-based infrastructure utilizing Microsoft Azure, Dynamics 365, Office 365, and Power BI
Supervises and directs the work of on-site technical staff to accomplish objectives and provide daily user and technical support
Develop goals and long-term planning and set priorities for installing and managing UCEAP’s network infrastructure
Supports hardware infrastructure, including Dell servers and switches, Datto backup local and cloud service, Cisco routers, Barracuda Cloud email filtering and backup, Juniper VPNs, and more
Manages and monitors daily backup systems, network security, and implements antivirus, intrusion testing, and logging
Updates and maintains network system security and keeps professional skills and certifications current
Establishes relationships with vendors to support UCEAP and negotiate best pricing
Collaborate with the IT team to implement new technologies and solutions for UCEAP
Supervises and manages IT operations at international Study Centers in over 20 countries
Optimizes IT costs and ensures system integrity, data security, and smooth network operations
Manages IT infrastructure, software support, and policy/procedure establishment at Study Centers
Develops and coordinates hardware and software upgrades, offering technical guidance
Provides local and remote desktop support and manages IT-related purchases for Study Centers
Qualification
Required
AA/AS or BA/BS degree in related area or equivalent combination of experience/training
Four or more years performing the following: Extensive experience using Active Directory Domain Services including DNS, group policies, AD Security using Microsoft Server/servers Power Shell Required
Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations
Experience at providing technical and administrative work direction
Experience developing and administering formal technical training to users at a variety of levels
Working knowledge using Cisco routers switches and firewalls
Skills and abilities necessary to complete the most technical business / technical support functions
Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
Demonstrated ability to construct and execute test plans for hardware and software
Broad knowledge of IT-related products and services
General knowledge of other areas of IT. Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot
In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues
Advanced skill at creating technical documentation for complex processes and applications
Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot
Working knowledge of organization computer requirements, recommendations and policies including security standards
Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems
Demonstrated judgment to escalate issues appropriately
Thorough knowledge of desktop and business / technical support systems, including: Microsoft operating systems Windows 2008 & Windows 2016 Networks, protocols, and standards including Ethernet, TCP/IP, DNS, DHCP, SMTP and SNMP Core software applications, including Active Directory, Exchange Server, IIS, SQL Server, Clustering, file/print services, backup/restore technologies, group policy and PowerShell scripting Dell hardware, Microsoft office Suites and datacenter operations Installing, configuring and maintaining all manners of server hardware and associated network environment Server performance tuning and monitoring tools Hands-on software and hardware troubleshooting techniques Installation, configuring and deploying techniques for Microsoft servers/ clusters
Working knowledge of: Hyper-V infrastructure Windows server administration and integration Cisco, Dell Switches, servers and switches functions Perfmon and 3rd party monitoring and altering tools Industry security training and experience Mobile computing technologies Virtual desktop deployments Cloud bases technologies including Azure, Office 365, and Backup
Demonstrated skill at project management processes
Ability to effectively prioritize and execute tasks in high-pressure environment
Ability to conduct research into systems issues and products as requires
Ability to effectively communicate ideas to technical and not technical audiences
Ability to communicate effectively verbally and in writing
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization
Demonstrated skill providing technical training to users at various levels of skill
Ability to Elicit and communicate technical and non-technical information in a clear and concise manner
Benefits
Full Benefits
Excellent retirement and health are just one of the rewards.
Company
UC Santa Barbara
UC Santa Barbara is consistently recognized for excellence across broad fields of study.
5001-10000 employees
H1B Sponsorship
UC Santa Barbara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Dominique Mihaljevic
Co-Founder & President of Association of Multi-Ethnic Persons
Tama Takahashi
Co-founder
Recent News
2025-05-08
Company data provided by crunchbase