ProVantage Corporate Solutions · 9 hours ago
Vice President of Operations
ProVantage Corporate Solutions is looking for a Vice President of Operations to lead their nationwide operations and improve customer satisfaction and gross margins. The role involves building reliable operating systems, managing multiple directors, and ensuring consistent execution across various client sites.
RetailService Industry
Responsibilities
Lead nationwide operations across all 50 states with consistent execution and client experience
Build and run the operating cadence: daily project updates, weekly operating reviews that measure incremental progress and quarterly resource planning
Tighten integration between bidding to scheduling/resource planning to field execution (clear handoffs, decision rights, fast escalation)
Own the operations scoreboard: Gross Margin, Field Leadership Execution, Customer Reviews / Client Experience, Back Office Team Management, Future Planning & Capacity Needs, Safety / Quality / Training (standards, adoption, verification)
Partner deeply in bidding/estimating and execution planning to ensure assumptions protect margin
Lead and develop our Directors and the broader field leadership bench
Drive operational tool/process adoption (systems usage, visibility, accountability, consistency)
Qualification
Required
8-10+ years of operations leadership in field-heavy environments (retail services, installations, construction-adjacent, staffing-driven execution)
3-5+ years leading leaders (Director-level or equivalent) in a distributed/nationwide setting
Demonstrated success improving gross margin and customer outcomes/reviews through operational discipline
Strong financial acumen: estimating alignment, cost controls, margin drivers, variance ownership
Ownership mindset for Safety/Quality/Training standards and adoption across a geographically dispersed workforce
Based in/relocatable to Raleigh, NC; comfortable with ~20% travel
Preferred
MBA and/or Project Management certification
Experience driving operational systems/ERP adoption