CareFirst BlueCross BlueShield · 16 hours ago
Senior Financial Planning and Analysis Analyst - Workforce Planning & Operations Analytics (Hybrid)
Baltimore, MD
Full-time
Hybrid
Senior Level
$80K/yr - $159K/yr
5+ years expCareFirst BlueCross BlueShield is seeking a Senior Analyst for FP&A Workforce Planning & Operations Analytics. This role involves developing long-range operational forecasts and analytical tools to guide staffing and budgeting decisions, while collaborating with various teams to optimize labor costs and staffing strategies.
Health CareNon ProfitService Industry
No H1B
Responsibilities
Develop driver-based demand forecasts using enrollment, product changes, seasonality, regulatory shifts, digital adoption, and other operational trends/drivers
Translate business growth (membership, product launches, group movement) into actionable operational workload across all teams in operations such as Call center, Claims, Enrollment, Billing, SIU etc
Provide forecasting insights, variances, and scenarios for Operations and Finance
Model AHT, processing time, productivity, case duration, and other efficiency metrics across workflows
Convert workload into monthly/quarterly FTE requirements incorporating shrinkage, utilization, attrition, and ramp-up curves
Apply Erlang C or equivalent methods to ensure staffing meets service-level targets (Average Speed of Answer / Service Level)
Build Base/High/Low staffing scenarios for budget planning
Lead monthly forecast refreshes of models and contributes to quarterly capacity planning reviews with Operations, Finance, and Workforce Management
Translate staffing needs into labor-cost forecasts for monthly outlooks, quarterly forecasts, and annual budget
Partner with Workforce Management, Finance, Ops and HR to align hiring plans and staffing strategy
Performs MAPE (Mean Absolute Percentage Error) back testing of the models, variance analysis, and data reconciliation across systems
Ingest and transform data from multiple systems to support accurate and timely forecasting and capacity planning by using SQL, Python, and other analytical tools
Build clear, insight-driven dashboards and reports (Power BI & Excel) that highlight demand trends, staffing needs, service-level risks, and financial impacts
Maintain a structured Data Dictionary to ensure consistent definitions for volumes, AHT, FTE, shrinkage, and other key planning metrics across Operations, HR, Finance, and Workforce teams
Support special analytical projects across FP&A, Operations, Cost of Care, and other health insurance business functions
Provide deep dive insights into operational efficiency, productivity, digital adoption, and performance improvements
Qualification
Required
Bachelor's Degree in Finance, Business Administration or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
5 years experience in a finance or analytical role within the finance sector or quantitative analysis
Ability to manage long-term projects meeting deadlines and ensuring compliance
Ability to prepare ad-hoc analysis, experience studies and reports. Must demonstrate flexibility, innovation and problem-solving skills and resourcefulness
Ability to express technical and financial analysis in a clear, concise manner on both written and oral form
Strong mathematical acumen with a solid understanding of financial and accounting principles
Excellent communication and influencing skills, able to interface with senior leaders in the business
Proficient in Excel, VBA, PowerPoint, and data analysis software (e.g., SAS, Access)
Good analytical skills, highly detail oriented and a thorough understanding of general economic theory as it relates to the lending and business environment
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
Must be eligible to work in the U.S. without Sponsorship
Preferred
MBA/MS, preferably in a quantitative and analytical discipline
Specific experience building Excel-based financial models
Understanding of healthcare marketplace dynamics and healthcare financial and operational reporting
Strong proficiency in SQL, Excel, Power BI, Python and Azure/MS Fabric
Familiarity with ETL/ELT workflows and BI semantic layer design
Ability to model complex datasets and translate findings into actionable insights
Benefits
Comprehensive benefits package
Various incentive programs/plans
401k contribution programs/plans
Company
CareFirst BlueCross BlueShield
CareFirst. It’s not just our name. It’s our promise.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Ja'Ron Bridges
Interim President and Chief Executive Officer
Doba Parushev
Vice President, Healthworx Ventures
Recent News
2025-10-02
BCBSM, Inc., dba Blue Cross and Blue Shield of Minnesota
2025-09-09
2025-08-07
Company data provided by crunchbase