Switchfly · 6 hours ago
Senior Support Engineer
United States
Full-time
Remote
Senior Level
5+ years expSwitchfly is seeking an experienced Senior Support Engineer to provide advanced technical support across their enterprise environment. The role involves managing technical support for enterprise users, performing Active Directory administration, and mentoring junior team members.
Loyalty ProgramsSaaSTravel
Responsibilities
Provide senior-level technical support for enterprise users across Windows, macOS, and cloud services
Manage, triage, and resolve incidents and service requests using JIRA or similar ticketing systems
Perform Active Directory (AD) administration, including user lifecycle management, group/role assignments, GPO updates, and domain troubleshooting
Support and administer Microsoft 365 / Office 365 services (Exchange Online, SharePoint, Teams, Intune, Azure AD)
Conduct Windows Server administration, including system builds, configuration, patching, and performance troubleshooting
Deliver advanced macOS workstation support, including OS management, configuration, security controls, and application support
Handle enterprise security and compliance tasks including access reviews, privilege management, and audit support
Create and maintain support documentation, runbooks, and standard operating procedures
Mentor junior engineers and assist with escalation handling; provide guidance to improve team efficiency and technical depth
Collaborate with cross-functional teams such as Security, Infrastructure, and DevOps to ensure reliable system performance and continuous improvement
Participate in on-call rotation and incident response activities as required
Qualification
Required
5–7 years of experience in enterprise IT support or similar technical support role
Strong proficiency with JIRA or other enterprise ticket management systems
Senior-level expertise in Active Directory administration and troubleshooting
Hands-on experience with Office 365 support and administration
Strong Windows and macOS user support experience within a corporate environment
Solid experience with Windows Server administration (build, configuration, patching, and maintenance)
Experience with PowerShell or scripting for automation a must
Deep understanding of AD security principles, identity management, and access controls
Excellent communication, customer service, and documentation skills
Ability to work independently, manage priorities, and drive complex issues to resolution
Preferred
Prior team lead or mentorship experience
Familiarity with Workspace One, Manage Engine, Intune, Jamf, or other device management platforms
Experience with PowerShell or scripting for automation
Knowledge of cloud identity and security practices (Azure AD, conditional access, MFA, etc.)
Familiarity with Okta and Okta Verify
Company
Switchfly
Switchfly is a travel-commerce and loyalty SaaS platform that enables enterprises to rapidly deploy state-of-the-art online travel services.
51-200 employees
H1B Sponsorship
Switchfly has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (5)
Funding
Current Stage
Growth StageTotal Funding
$33.8MKey Investors
Golub Capital,L CapitalThayer VenturesStarVest Partners
2019-01-24Private Equity
2012-10-12Series C· $2.8M
2012-03-01Series C· $15M
Leadership Team
Nowell Outlaw
Chief Executive Officer
Recent News
phocuswire.com
2025-03-03
Company data provided by crunchbase