Proof · 2 days ago
Senior Operations Manager
Detroit, MI
Full-time
Onsite
Senior Level
7+ years expProof is a high growth company in the legal tech industry, seeking a Senior Operations Manager to drive operational performance and service excellence. The role involves managing operational workflows, ensuring client satisfaction, and leading a team of Operations Managers in a high-growth environment.
LegalSoftwareInformation TechnologyLegal Tech
Responsibilities
Own and drive day-to-day operational performance across all service delivery functions, ensuring consistent execution against SOPs, SLAs, and regulatory requirements
Translate company goals into clear operational priorities, performance targets, and execution plans for Operations Managers and their teams
Establish, monitor, and optimize core operational KPIs (e.g., turnaround times, SLA attainment, quality metrics, productivity, cost efficiency)
Use data and operational insights to identify trends, risks, and opportunities, and implement corrective actions at scale
Lead, coach, and develop a team of four Operations Managers, fostering accountability, ownership, and a culture of continuous improvement
Set clear expectations for performance management, capacity planning, and execution discipline across teams
Build scalable team structures, workflows, and management rhythms to support growth and increasing operational complexity
Partner with HR and leadership to support hiring, onboarding, and succession planning within operations
Champion a client-first mindset within operations, ensuring service delivery decisions balance efficiency with exceptional client outcomes
Partner with Client Success and Delivery teams to address operational drivers of client satisfaction, retention, and expansion
Serve as an escalation point for high-impact operational or client delivery issues, ensuring timely resolution and root-cause prevention
Collaborate with Sales, Client Success, and Product teams to support enterprise and strategic client needs
Ensure operational adherence to legal, regulatory, and contractual requirements related to service of process and court filing
Maintain and evolve quality assurance programs that ensure accuracy, compliance, and consistency across all delivery workflows
Identify operational risks and proactively implement controls and mitigation strategies
Lead cross-functional initiatives to improve efficiency, reduce friction, and enhance service delivery through process redesign and automation
Partner with Technology and Product teams to inform roadmap priorities based on operational needs and client impact
Build scalable systems, reporting, and processes that support Proof's continued growth
Qualification
Required
7+ years of progressive operations leadership experience, including managing managers, preferably in a high-growth, service-driven environment
Proven track record of owning and improving operational KPIs, SLAs, and performance outcomes at scale
Strong people leader with experience coaching managers and building high-performing, accountable teams
Data-driven mindset with strong analytical, problem-solving, and decision-making skills
Demonstrated ability to balance operational efficiency with client experience and business outcomes
Excellent cross-functional communication skills and experience partnering with Client Success, Sales, Product, and Technology teams
Bachelor's degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus
Preferred
Experience in legal services, service of process, regulated operations, or complex service delivery environments strongly preferred
Benefits
Medical, dental, vision, and 401k are available
Flexible time off (paid planned and sick time, and paid holidays)
Necessary equipment provided
Company
Proof
Proof is revolutionizing service of process.
51-200 employees
H1B Sponsorship
Proof has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
2021 (3)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
$59.57MKey Investors
Long Ridge Equity PartnersBlue Heron Capital,The LegalTech Fund
2025-12-12Series B· $20M
2024-01-26Series B· $30.4M
2022-12-15Undisclosed· $3.25M
Leadership Team
Marty Wachocki
Chief Operating Officer
Dima Kovalev
Vice President of Product Management
Recent News
2024-05-03
Company data provided by crunchbase