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Client Success Director (Learning Strategy & Experience Design) | Open to US-based candidates only jobs in United States
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Infopro Learning, Inc · 2 months ago

Client Success Director (Learning Strategy & Experience Design) | Open to US-based candidates only

Infopro Learning, Inc is seeking a client-centered learning practitioner who combines Learning Experience Design expertise with enterprise account leadership. The Client Success Director will serve as a trusted advisor to enterprise clients, ensuring exceptional service while identifying opportunities to deepen partnerships and guide clients toward high-impact learning outcomes.
Professional Training & Coaching
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Responsibilities

Serve as the primary point of contact, ensuring an exceptional and seamless client experience
Build trusted, long-term relationships with senior learning, HR, and business stakeholders
Lead Quarterly and Yearly Business Reviews grounded in data, insights, and learning impact
Translate client business needs into learning strategies, experience architectures, and solution recommendations
Participate in early-stage solutioning sessions, scoping conversations, and design workshops
Evaluate learning programs and recommend enhancements across modalities (eLearning, ILT/VILT, blended learning, performance support, platforms, AI-enabled learning)
Collaborate closely with design and delivery teams to ensure solutions align with client expectations and industry best practices
Drive expansion through consultative upselling, cross-selling, and proactive account planning
Oversee service delivery and governance, ensuring SLAs, quality benchmarks, and risk mitigation plans are consistently met
Partner with leadership to protect revenue, support profitability, and maintain long-term account health
Negotiate service agreements and oversee reporting, analytics, and performance tracking

Qualification

Learning Experience DesignAccount ManagementLearning StrategyInstructional DesignData InterpretationExecutive PresenceRelationship BuildingCommunication SkillsCollaboration

Required

10+ years of combined experience across Learning and Development, Learning Experience Design/Instructional Design, and Account or Program Management
Demonstrated ability to advise and influence clients on learning strategy, experience design, and solution approaches
Proven success growing enterprise accounts through strategic planning and consultative engagement
Strong relationship-building, communication, and executive presence skills
Ability to interpret data and performance insights to steer client recommendations
Experience collaborating with cross-functional teams across design, delivery, operations, and analytics
Bachelor's degree required

Company

Infopro Learning, Inc

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Infopro Learning is an award-winning workforce transformation consultancy that unlocks the potential of people to power business performance.

Funding

Current Stage
Late Stage

Leadership Team

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Sriraj Mallick
Chief Executive Officer
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Andy Gaur
Founder and Chairman
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Company data provided by crunchbase