RealPage, Inc. · 15 hours ago
Senior Manager, Customer Data Strategy
Richardson, TX, US
Full-time
Onsite
Mid, Senior Level
$106K/yr - $180K/yr
5+ years expRealPage, Inc. is seeking a Senior Manager for Customer Data Strategy to lead the development and execution of data governance and insights within the Customer Success organization. This role will oversee the management of CS metrics and dashboards while developing a high-performing analytics team to drive operational excellence and support business decisions.
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Responsibilities
Own and lead the Customer Data Strategy Program, ensuring alignment to CS strategy, operating rhythms, and enterprise priorities
Lead, coach, and develop a high-performing analytics and visualization team, including hiring, performance management, talent planning, and career development
Drive governance of CS metrics, maintaining a trusted CS Metrics Canon with clear definitions, ownership, validation rules, and documented standards
Oversee the full CS dashboard portfolio, ensuring high-quality UX, accuracy, continuous improvement, standardization, and appropriate retirement of outdated assets
Lead data-integration initiatives assessing potential tools and connecting CS data to Customer Success platforms and tools (e.g., Salesforce, Gainsight, internal CS systems), increasing automation, data freshness, and insight accessibility
Publish and manage the quarterly roadmap for CS metrics, dashboards, and data governance initiatives, including risks, dependencies, milestones, and cross-functional alignment
Ensure timely monthly performance metric updates, coordinating with corporate analytics, platform teams, and data engineering partners
Own CS coverage and segmentation model governance, partnering with analytics and business stakeholders to ensure ongoing accuracy, change control, and adoption
Oversee documentation of data sources, lineage, transformations, schema impacts, and governance controls to maintain high data quality and reporting stability
Partner with Communications and Enablement to deliver release notes, training, and adoption materials; maintain SOPs and knowledge assets for all CS data products
Qualification
Required
Bachelor's degree in Business, Data Analytics, Information Systems, or related field
5+ years in program management, analytics, data governance, or related disciplines
Experience in Customer Success operations, CS/CX analytics, or complex SaaS data environments
Demonstrated success leading teams, including hiring, coaching, and performance management, ideally with experience managing fully remote teams in other time zones and countries
Experience collaborating with BI, data engineering, or analytics product teams
Proven ability to drive cross-functional initiatives without direct authority
Strong communication and presentation skills for executive, business, and technical audiences
Strong technical program leadership (roadmapping, risk management, dependency orchestration)
Proficiency with Power BI and similar visualization tools
Knowledge of data governance, lineage, metadata, and data quality practices
Ability to influence and drive clarity in complex, cross-functional environments
Understanding of Customer Success metrics, segmentation, coverage models, and health scoring frameworks
Talent development and people leadership capabilities
Strong proficiency in data analysis and visualization techniques
Strong ability to leverage data in driving actionable insight and evaluating impact
Ability to present complex information in an understandable and compelling manner
Experience managing several projects simultaneously under tight deadlines
Ability to work closely with all levels of the organization, to elicit cooperation from a wide variety of sources, including management, executives, and others
Company
RealPage, Inc.
RealPage is the leading global provider of AI-enabled software platforms to the real estate industry.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$105.04MKey Investors
Camden PartnersApax Partners
2022-01-13Post Ipo Equity· $18.64M
2020-12-21Acquired
2011-09-15Post Ipo Equity· $6.87M
Leadership Team
Dirk Wakeham
Chief Executive Officer
Steve Winn
Chairman of the Board, President & CEO
Recent News
2026-01-16
bloomberglaw.com
2026-01-16
2026-01-11
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