Michigan Broadband Services · 4 months ago
LEVEL 2 TECHNICAL SUPPORT TECHNICIAN
Escanaba, Michigan, United States
Full-time
Onsite
Mid LevelMichigan Broadband Services is looking for multiple Level 2 Technical Support Technicians to join our growing team. The ideal candidate will have exceptional customer support skills and will be responsible for utilizing our in-place systems to enter and resolve end-user tickets in a timely and accurate manner.
Telecom & CommunicationsInternetUnified CommunicationsVoIP
Responsibilities
Always deliver excellent customer experiences to our end-users in all interactions
Resolve new and escalated service tickets with minimal oversight, persevering until resolved
Handle inbound support requests with first-call resolution as a priority utilizing our in-place systems and diagnostic tools
Enter and close customer support requests in our internal system
Work directly with end-users in a timely, professional and courteous manner
Qualification
Required
Associate's degree in technology related field or a combination of education and work experience
Knowledge of FTTH, DSL and VoIP technology
Excellent problem solving and client relationship skills
Ability to learn and retain new technology skills for troubleshooting processes
Must be a team player and present yourself professionally in high stress situations
Benefits
Health, dental and life insurance
401(k) with match
Paid time off
Holiday pay
Company
Michigan Broadband Services
Michigan Broadband Services offers VoIP, internet and communication hosting programs and services.
Founded in 1908
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-09-04
2025-04-29
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