Cooler Master USA · 1 day ago
Field Application Engineer
Fremont, CA
Full-time
Onsite
Senior Level
5+ years expCooler Master USA is seeking a skilled and customer-driven Field Application Engineer to join their growing team. In this role, you will combine your technical expertise in mechanical and thermal solutions with strong customer engagement skills to ensure successful product integration and support.
Computer Hardware
Hiring Manager
Helena Chen
Responsibilities
Provide technical support and consultation to customers throughout pre-sales and post-sales stages
Collaborate with the sales team to understand customer requirements and develop tailored solutions
Conduct product demonstrations, installations, and training sessions, ensuring effective implementation and user adoption
Analyze customer designs and perform thermal and mechanical performance assessments to ensure optimal reliability
Troubleshoot issues, resolve inquiries, and ensure timely, high-quality customer support
Act as the technical liaison between customers and internal teams (R&D, engineering, manufacturing, and quality) to communicate feedback and improvement ideas
Prepare technical proposals, quotations, and presentations in support of business development
Stay current with industry trends, emerging technologies, and competitive offerings to provide informed recommendations
Qualification
Required
Bachelor's degree in Mechanical, Thermal, or Electrical Engineering (or related field)
5+ years of experience in consumer electronics, electronics manufacturing, or thermal solution development
Strong understanding of thermal management systems — including cooling systems, heat sinks, and related technologies
Proficiency with thermal modeling, simulation, and CAD tools for design optimization
Familiarity with electronic components, circuit design, and integration of thermal systems into end applications
Excellent communication skills — able to convey complex technical information clearly to both technical and non-technical audiences
Preferred
Bilingual in English and Mandarin is a plus
A collaborative problem solver who thrives working cross-functionally
Proactive and resourceful, with the ability to resolve technical challenges efficiently
Comfortable working in a dynamic, fast-evolving environment and adapting quickly to new customer and industry demands
Company
Cooler Master USA
At Cooler Master, we’ve been a trusted partner to tier-1 industry leaders for over three decades.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase