Boom Supersonic · 11 hours ago
Deskside Support Technician
Englewood, CO
Full-time
Onsite
New Grad, Entry Level
$76K/yr - $97K/yrBoom Supersonic is on a mission to revolutionize supersonic flight, developing innovative technologies like the Symphony supersonic engine. The Deskside Support Technician will be responsible for resolving support tickets, troubleshooting technical issues, and improving help desk workflows to ensure smooth operations for the team.
AerospaceAir TransportationManufacturing
No H1B
U.S. Citizen Only
Responsibilities
Resolve incoming support tickets by troubleshooting hardware, software, and network issues
Diagnose root causes, determine clear, practical solutions, reduce toil by producing documentation and repeatable playbooks, and help unblock our staff and engineers through self-service
Configure laptops, accounts, and applications for new and existing team members
Maintain our technical knowledge base by building, organizing, and maintaining documentation on issues, fixes, and system changes
Monitor system alerts and escalate critical incidents when needed
Improve help desk workflows by identifying inefficiencies and suggesting enhancements
Collaborate with IT and security teams to support company-wide initiatives and tool rollouts
Qualification
Required
Technical troubleshooting across Windows, macOS, and common productivity tools
Networking fundamentals (DNS, DHCP, VPN, Wi-Fi)
Ticketing systems proficiency (e.g. Freshservice)
Clear written and verbal communication for guiding users of all technical levels
Onboarding/offboarding workflows, including account provisioning and device setup
Passionate about technology in all forms and constantly exploring and engaged with new technology outside of work
Empathetic problem-solver who enjoys helping people
Curious and eager to learn, especially new tools and technologies
Calm under pressure, able to juggle multiple tasks without losing focus
Detail-oriented, ensuring issues are fully resolved and resolutions documented
Proactive, spotting potential problems before they impact users
To conform to U.S. Government aerospace technology export regulations (ITAR and EAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State
Benefits
Long-term incentives/equity
A flexible PTO policy
Many other progressive benefits
Company
Boom Supersonic
Boom Supersonic is a commercial airplane manufacturer that builds supersonic airliners designed for speed, safety, and sustainability.
Founded in 2014
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$732.5MKey Investors
Darsana Capital PartnersNEOM Investment FundMomentum Ventures
2025-12-09Series B· $300M
2024-12-16Series A· $100M
2024-04-24Convertible Note· $25M
Leadership Team
Blake Scholl
Founder/CEO
Recent News
alleywatch.com
2026-01-23
Government Technology US
2026-01-06
2026-01-03
Company data provided by crunchbase