Chewy · 15 hours ago
Senior Program Manager
Boston, MA
Full-time
Onsite
Mid, Senior Level
$130K/yr - $207K/yr
5+ years expChewy is a company dedicated to becoming the most trusted online destination for pet parents and their partners. They are looking for a Senior Program Manager to lead core workstreams for the Site Experience team, focusing on delivering personalized and consistent experiences across Chewy.com.
E-CommercePetRetail
Responsibilities
Own and manage the Customer Segmentation and Channels initiative roadmap for the Site Experience team, ensuring all projects, achievements, and deliverables are on track and prioritized to deliver maximum customer and business value
Act as the central hub with the site merchandising team for segmentation and channels initiatives, providing clear updates, surfacing risks, and rallying cross-functional partners around shared goals
Collaborate with Product, CRM, Performance Marketing, Creative, App, and Analytics teams to define and implement strategies informed by customer lifecycle insights, marketing strategies, and behavioral data
Translate insights into testable briefs and site strategies to measurable improvements to the customer experience, including a robust test-and-learn agenda that tests hypotheses around customer segmentation and offsite-to-onsite journeys
Establish and maintain governance and intake processes to ensure segmentation principles and marketing channel insights are consistently applied across onsite customer touchpoints
Champion a data-driven approach—partnering with analytics teams to establish weekly/monthly/quarterly reporting, track performance, share findings, and refine strategies
Qualification
Required
Bachelor's degree in business, marketing, or related field
5+ years of relevant work experience, including 2+ years in ecommerce, digital program management, and/or digital marketing
Proven track record managing cross-functional programs in a fast-paced, matrixed environment
Strong analytical skills with the ability to interpret data and translate insights into actionable strategies
Excellent written, verbal, and presentation skills, with the ability to influence customers at all levels
Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously
Preferred
Experience with customer segmentation models, personalization strategies, and A/B testing methodologies
Familiarity with analytics tools (Google Analytics, Tableau) and comfort with SQL
Background in site merchandising, digital marketing, customer lifecycle marketing, or product management
Benefits
401k
New hire and annual equity grant
Medical/Rx
Vision
Dental
Life
Disability
Hospital indemnity
Critical illness
Accident
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO, subject to manager approval
Six paid holidays per year
Paid sick and family leave in compliance with applicable state and local regulations
Company
Chewy
Chewy is a pet store that offers products, services, supplies, and prescriptions for pet parents and partners with online services.
10001+ employees
H1B Sponsorship
Chewy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (250)
2024 (164)
2023 (223)
2022 (305)
2021 (189)
2020 (161)
Funding
Current Stage
Public CompanyTotal Funding
$951MKey Investors
Lone Pine CapitalWells Fargo Capital FinanceBlackRock
2024-09-19Post Ipo Secondary· $500M
2019-06-13IPO
2017-04-18Acquired
Leadership Team
Satish Mehta
CTO
Michael Hyman
Vice President
Recent News
The Motley Fool
2026-02-08
2026-02-05
The Motley Fool
2026-02-04
Company data provided by crunchbase