Inside Higher Ed · 17 hours ago
Technical Support Analyst
Binghamton, NY
Full-time
Onsite
Entry, Mid Level
2+ years expBinghamton University is a premier public R1 research institution in the State University of New York (SUNY) system. They are seeking a Technical Support Analyst to provide hardware, software, and peripheral support to the university community, working independently and collaboratively within the Information Technology Services department.
Digital MediaEducationHigher EducationJournalismRecruiting
No H1B
Responsibilities
Provide hardware and software support for university-owned devices (computers, mobile devices, copiers, monitors, and printers) including installation, configuration, upgrading, troubleshooting, and repair
Diagnose and resolve basic and complex problems; perform triage and escalate unresolved problems to groups within ITS when appropriate
Transfer data, map network drives, assist with faculty and staff email accounts and install new computers and applications
Research, recommend, and implement hardware and software purchases and configurations to meet user needs and to help ensure compatibility with university systems and architecture
Use the ITSM system (TeamDynamix) to thoroughly document incidents and resolutions
Use desktop management tools to streamline support and device management
Maintain fluency in new technologies that are used at Binghamton University
Provide flexible, patient, and creative solutions to issues as they arise
Competence, timeliness, quality, and excellence are characteristics the individual must provide
Must be able to maintain data confidentiality and compliance with regulatory requirements (FERPA, HIPAA, etc.)
Work schedule will fluctuate based on the academic calendar
Qualification
Required
Associate's degree (or higher)
Minimum of two years' work experience in technical support or instructional technology support
Experience installing and supporting current and legacy versions of Windows and macOS
Experience in troubleshooting and installing computer hardware
Effective oral and written communication skills, with the ability to explain technical issues to both technical and non-technical audiences
Ability to travel to offices and perform physical tasks such as lifting up to 30 pounds, reaching, bending, kneeling, crawling, or working in small spaces
Ability to work effectively with a diverse community of faculty, staff, and students
Preferred
Bachelor's degree
Four or more years of experience collaborating across multiple teams and departments in a large organization
Apple, Dell, Microsoft, or Linux Certifications
Experience supporting smartphones and tablets including installing/configuring apps and troubleshooting connectivity issues
Familiarity with higher education or research environments
Experience with Desktop Management products (e.g., JAMF, SCCM)
Experience with ITSM tools such as TeamDynamix
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
Research & Development World
2025-05-03
Business Standard India
2025-04-11
Company data provided by crunchbase