RIS Rx · 1 day ago
Implementation Lead, Client Success
Irvine, CA
Full-time
Onsite
Senior Level
$120K/yr - $140K/yr
5+ years expRIS Rx is on a mission to improve patient affordability through innovative technology solutions. The Implementation Lead will oversee client program implementations, ensuring smooth transitions and measurable outcomes by coordinating cross-functional teams and managing project timelines.
Computer Software
Hiring Manager
Rhea DeBolt
Responsibilities
Lead end-to-end client implementation projects from kickoff through go-live
Develop customized implementation plans based on client requirements, business processes, and success metrics
Facilitate discovery sessions to understand client needs, technical environments, and integration requirements
Guide clients through configuration, data migration, testing, and user training
Build and maintain detailed project schedules, timelines, and documentation
Coordinate cross-functional resources (engineering, product, and operations) to meet project deliverables
Monitor risks, dependencies, and roadblocks; escalate and mitigate as needed
Communicate clearly and proactively regarding project status, goals, and next steps
Translate business rules into data requirements (file layouts, API specs, mappings); coordinate ETL configuration with Engineering and vendors; validate entuned data flows
Serve as the primary point of contact during the implementation phase
Maintain strong communication channels with clients and internal teams to ensure alignment
Ensure a smooth handoff to Client Success Managers after implementation completion
Identify opportunities to enhance implementation workflows, tools, and best practices
Develop playbooks, documentation, and templates to drive consistency and scalability
Collaborate with product teams to provide client feedback on product improvements
Qualification
Required
5+ years of project management, implementation, onboarding, or consulting experience
Strong understanding of project management methodologies (Agile, Waterfall, or hybrid)
Excellent communication, organization, and stakeholder management skills
Ability to translate technical concepts for nontechnical audiences
Experience using project management tools (Asana, Smartsheet, Jira, Monday.com, etc.)
Preferred
Experience working in SaaS, HR tech, operations, or related fields
PMP, CAPM, or similar project management certification
Background partnering with Client Success, Support, or Sales teams
Experience coordinating integrations, data migrations, or API-based products
Benefits
Free gym membership
Modern office
Annual merit-based salary increases
401(k) with annual company match
Medical - RIS Rx covers 100% of the employee’s base HMO medical plan
Voluntary Dental, Vision & Life Insurance
Flexible Savings Account (FSA)
Paid Holidays
Time off that grows with you: 3 weeks PTO 0-2 years
4 weeks PTO after 3+ years
5 weeks PTO after 5+ years
Recognition programs that celebrate impact and results
Mentorship and coaching opportunities
Clear growth paths and career development support
Fully stocked snack kitchen
Company-paid lunches
Company
RIS Rx
RIS Rx is a healthcare technology company transforming pharmaceutical manufacturers' management of gross-to-net leakage.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gerard Rivera
Chief Executive Officer
Stephen Hom
Executive Vice President, Chief Commercial Officer
Recent News
Mergers & Acquisitions
2025-06-21
Venture Capital Firms
2025-06-19
2025-06-18
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