Spotless Brands · 22 hours ago
Site Manager
Heath, OH 43056, USA
Full-time
Onsite
Entry, Mid Level
1+ years expSpotless Brands is seeking a Site Manager responsible for overseeing the daily performance and long-term success of a location. The Site Manager will lead and develop team members, maintain a clean and safe environment, and ensure operational excellence while driving financial results.
Professional ServicesRetail
Responsibilities
Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
Maintain a professional, clean, and customer-ready site at all times
Collaborate with facilities and/ or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
Monitor equipment performance and proactively escalate significant concerns to appropriate support partners
Perform other duties as assigned to support the team and the needs of the business
Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems
Maintain data integrity to support compliance accurate payroll, reporting, and workforce planning – understanding that inaccurate or incomplete information may result in compliance risk or operational disruptions
Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
Create a positive and inclusive team culture that reflects Spotless Brands’ values
Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters
Model and reinforce exceptional customer service behaviors
Resolve customer complaints and concerns promptly, ensuring a positive brand experience
Engage with local community to build brand loyalty and awareness
Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget
Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits
Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirements
Ensure full compliance with company cash handling and loss prevention policies
Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
Conduct regular safety audits and partner with Asset Protection/ Loss Prevention, HR, and Facilities
Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards
Serve as the liaison between the site and the District Manager escalating site-level concerns as appropriate
Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
Partner with support functions (e.g., Facilities, HR, Marketing, IT, etc...)
Qualification
Required
High School Diploma or equivalent required; associate or bachelor's degree in business, management, or related field preferred
Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment is strongly preferred but not required
Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
Demonstrated experience managing teams, staffing schedules, and daily operational workflows
Proven ability to drive results in a fast-paced, hands-on environment
Previous experience in the car wash, oil change, convenience store, or quick service industry is strongly preferred but not required
Must be able to successfully pass a background check in accordance with company policies and applicable laws
Operational practices in high-volume customer-facing environments
Basic financial and inventory management
Team member supervision, development, and scheduling
Safety and compliance standards for service-based environments
Strong leadership and team-building skills
Effective problem solving and conflict resolution
Time management and multitasking skills in a fast-paced environment
Excellent written and verbal communication
Basic mechanical aptitude to identify equipment issues
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks
Ability to work in a fast-paced, outdoor environment
Ability to work flexible hours, including evenings, weekends, and holidays
Ability to learn quickly and apply new procedures and/ or operational tools
Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Ability to operate point-of-sale systems, tablets, and computers to record metrics, process transactions, and complete required documentation
Ability to communicate clearly and professionally with customers, peers, and leaders using verbal and written communication
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise
Preferred
associate or bachelor's degree in business, management, or related field
Minimum of 1 year of progressive leadership experience in a customer-focused retail, service, or automotive environment
Previous experience in the car wash, oil change, convenience store, or quick service industry
Company
Spotless Brands
Spotless Brands offers express car wash services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
The Carlyle Group
2023-01-01Seed
2020-01-01Debt Financing
2020-01-01Acquired
Leadership Team
Christian Seem
Chief Operating Officer at Spotless Car Wash Brands
Donnie Hinton
Partner Spotless Brands
Recent News
2025-11-04
Company data provided by crunchbase