T-Mobile · 1 day ago
Business Analysis Manager - Omnichannel Programs
Frisco, TX
Full-time
Hybrid
Mid, Senior Level
$78K/yr - $140K/yr
5+ years expT-Mobile is a leading telecommunications company that invests in its employees through a comprehensive Total Rewards Package. The Business Analysis Manager will be responsible for delivering actionable insights to guide strategic decisions, leading advanced analytics, and partnering with cross-functional teams to enhance customer experience.
Telecom & CommunicationsAppsInternetMobileTelecommunicationsWireless
Responsibilities
Interact with various teams across the T-Mobile to provide insights, analysis and recommendations that deliver data-driven, optimized experiences. Integrate behavioral, transactional, and survey data from multiple sources to produce comprehensive analytics on customer journeys and experiences
Serve as a key point of contact in providing data and reporting solutions to drive enterprise results, including reports, dashboards, visuals, and self-service environments. Develop and automate workflows and dashboards that merge data from structured and unstructured sources, including survey data and sentiment
Utilize analytical and modeling capability to enhance decision making across a range of options and present findings and recommendations for prioritization of resources to all levels of the organization. Use enterprise AI tools like ChatGPT to generate executive summaries, detect patterns, and accelerate insight development
Also responsible for other duties/projects as assigned by business management as needed
Qualification
Required
Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
Acceptable areas of study include Data analysis, data science, similar quantitative fields or equivalent practical experience
4-7 years Working experience solving analytical problems using quantitative approaches
4-7 years Working experience reporting and analyzing performance & data visualization (Tableau, Power BI, etc.)
4-7 years Working experience in advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment
Problem Solving
Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner and provide decision support, analysis and recommendations that help to drive effective execution of initiatives
Financial Modeling
At least 18 years of age
Legally authorized to work in the United States
Preferred
Working experience with Python, R, Go or similar statistics or data science language
Telecommunications
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$17.37B2026-01-05Post Ipo Debt· $2B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
Maryland Daily Record
2026-02-08
Company data provided by crunchbase