Orange Business · 19 hours ago
Service IT Designer Lead
Marion County, IN
Full-time
Hybrid
Senior LevelOrange Business is a network and digital integrator that helps customers focus on strategic initiatives. The Service IT Designer Lead is responsible for enabling sales success by designing robust digital service propositions for large multinational customers, ensuring alignment with telecommunications solutions.
Information Technology & Services
Responsibilities
Act as the digital service authority in complex presales engagements
Bridge customer expectations, technical feasibility, and commercial viability
Ensure digital service designs are consistent, reusable, secure, and aligned with strategic platforms
Elevate the quality and credibility of telco digital service offerings in competitive deals
Designing and articulating the digital service wrap for complex telecommunications solutions sold to large multinational customers
Support sales and presales teams by shaping service concepts, digital architectures, and value propositions
Participate in customer workshops, RFIs, RFPs, and bid responses, representing the digital service perspective
Translate customer business and technical requirements into digital service designs aligned with telco offerings
Design the digital service layer for a given customer, including: Service portals and customer interfaces, Automation and orchestration components, Monitoring, analytics, and reporting capabilities, APIs and integration with customer and internal systems
Define service decomposition into digital components, dependencies, and interfaces
Ensure designs align with standardized platforms, reusable components, and reference architectures
Collaborate with IT architects to ensure end-to-end design consistency
Define logical and high-level technical architectures supporting the digital service layer
Ensure interoperability with customer environments and third-party systems
Ensure digital service designs are: Secure, scalable, and resilient, Aligned with internal standards and regulatory requirements, Commercially viable and implementable within deal constraints
Review and validate digital service designs produced by other designers or partners
Act as subject-matter expert for digital service design within presales
Mentor and guide service designers on complex opportunities
Contribute to the evolution of design frameworks, templates, and best practices
Qualification
Required
Strong experience in IT / digital service design within a telecommunications or large enterprise environment
Proven background supporting presales and complex B2B deals
Solid understanding of digital platforms and service management tools, such as ServiceNow, Sienna BluePlanet UAA, NetDevOps, Splunk
Solid understanding of cloud, automation, and API-based architectures
Solid understanding of customer-facing digital solutions
Ability to communicate complex designs clearly to technical and non-technical stakeholders
Experience working with multinational enterprise customer
Preferred
Experience with global managed services or large-scale telco solutions
Familiarity with IT service frameworks (e.g. ITIL) at a conceptual level
Exposure to security, compliance, and data protection requirements in regulated market
Strong stakeholder management and presentation skills
Structured, design-driven mindset
Ability to operate under deal pressure and tight timelines
Collaborative leadership style with a customer-centric approach
Benefits
Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.
Company
Orange Business
At Orange Business, our ambition is to become the leading european Network and Digital Integrator by leveraging our proven expertise in next-generation connectivity solutions, the cloud and cybersecurity.
Founded in 2006
10001+ employees
H1B Sponsorship
Orange Business has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
Ahmed Shalaby
LAN - Change Implementation Owner - CIO
Ayman Raafat
PreSales Solution Partner
Recent News
Help Net Security
2022-10-10
2022-09-29
RCR Wireless News
2022-06-02
Company data provided by crunchbase