keycentrix™ · 3 days ago
Pharmacy System Product Support Technician
Wichita, KS
Full-time
Onsite
New Grad, Entry LevelKeycentrix is a premier provider of business-enhancing software and technology for pharmacies, offering powerful and affordable solutions to help our clients thrive. The Product Support Technician will deliver exceptional customer experiences by providing expert assistance and fostering long-term relationships with clients.
Information ServicesInformation TechnologySoftware
Responsibilities
Provide responsive and professional support to customers using Keycentrix products
Troubleshoot and resolve software and hardware issues with accuracy and attention to detail
Maintain ongoing relationships with customers through effective communication and follow-up via the Support Desk
Demonstrate expert product knowledge and deliver actionable guidance to enhance customer success and loyalty
Document all customer interactions and resolutions thoroughly and accurately
Collaborate with internal teams to escalate and resolve complex issues efficiently
Identify opportunities to improve support processes and enhance customer care
Participate in the on-call support rotation as assigned
Qualification
Required
Strong technical aptitude and proficiency with computers, software, and technology
Experience working in a Pharmacy setting with and understanding of Pharmacy technology systems and operations
Excellent verbal and written communication skills
Proven ability to diagnose, analyze, and resolve problems efficiently
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Demonstrated dependability, consistency, and follow-through in prior roles
Team-oriented mindset with a positive, professional demeanor
Ability to stay calm, patient, and solution-focused under pressure
Demonstrate expert product knowledge and deliver actionable guidance to enhance customer success and loyalty
Document all customer interactions and resolutions thoroughly and accurately
Collaborate with internal teams to escalate and resolve complex issues efficiently
Identify opportunities to improve support processes and enhance customer care
Participate in the on-call support rotation as assigned
Ability to communicate clearly and effectively
Strong concentration, attention to detail, and time-management skills
Comfortable working at a computer for extended periods
Company
keycentrix™
Keycentrix™ is a premier provider of business-enhancing software and technology for pharmacies.
Founded in 1974
51-200 employees
H1B Sponsorship
keycentrix™ has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Paula Johnson
VP, Strategic Partnerships & Projects
Recent News
2025-01-09
Wichita Business Journal
2024-01-05
Wichita Business Journal
2023-12-19
Company data provided by crunchbase